Alamo really stood above previous experiences with other rental companies. They were quick and efficient and the value was outstanding. I will rent from them again at LGW without hesitation.
No lines, but it took more than an hour to process my order, extremely inefficient.
The car prepared for me was 1-2 categories smaller than what I booked, and our luggage couldn't fit in the trunk. Fortunately, after coordination with QEEQ, they agreed to change the car, but there were no larger cars available on-site. After waiting for more than an hour (the rental desk clerk kept making calls), they still couldn't find a suitable car. Eventually, I had no choice but to take a smaller BMW 320d, which caused us to have to put a suitcase in the back seat.
This car is a diesel hybrid, extremely fuel-efficient, consuming less than 5 liters per 100 kilometers.
Insurance offered with car was affordable and sufficient
About QEEQ:10.0/10
You offered insurance on car that was affordable and sufficient thank you
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Customer Service
Great value, clear and concise throughout.
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