From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 7620059330
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 7620059330
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Thrifty, Adelaide City Car Rental

Thrifty 400+ ratings, 3 reviews

Adelaide, South Australia, Australia

7.3 / 10 Good

Thrifty - Adelaide City Information, Car Rental Instructions & Policies

Address

Adelaide City 28/30 Hindley Street 28/30 Hindley Street

Telephone

08 8410 8977 / 08 8410 8977

Pick-up Instructions

Pickup instruction is being collected.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -12:45
08:00 -17:15
08:00 -17:15
08:00 -17:15
08:00 -17:15
08:00 -17:15
08:00 -17:15

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 25 years old with charge of AUD 25 - 42.28785 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

Extras Prices
Extras Prices
Additional driver
Additional driver
Note that all drivers must provide their valid documentation.
AUD 5.5/day
capped at AUD 27.5
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
AUD 19/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
AUD 24.2/day
capped at AUD 96.8
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
AUD 24.2/day
capped at AUD 96.8
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
AUD 24.2/day
capped at AUD 96.8

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island, Churchill Island, Phillip Island, Kangaroo Island
Thrifty will allow the vehicles to be taken to Bruny Island provided you pick up from certain branch. Such as Sydney Airport,Hobart Airport, Hobart City,Adelaide Downtown, Launceston Airport and Launceston City. Please confirm the surcharges with supplier. Customer should be liable for all the damage when transiting the cars.

Must-not:

Taking rental cars to following islands is not allowed:
Rottnest Island, Fitzroy Island, Mornington Island, Magnetic Island, Fraser Island

Excess

Collision Damage Waiver Excess differs by car model:

AUD 4000-5500 for other car models.

EUR 1540 for U2 Mercedes Glc 4x4 Gps,

AUD 0 for Toyota Corolla,Hyundai Ioniq,Peugeot Expert 6 M3,Toyota Cross Hybrid,Nissan Juke,Mitsubishi Eclipse Cross,Pallet Gates Dropsides-diesel,Cubic Metre Van,Fiat Doblo Cargo 3.5m³ O Similar,Renault Master 10m3,Volkswagen Golf Gti,Audi Q3,Volkswagen Golf Gti,Opel Corsa,Nissan Almera 1.0turbo,Vw Polo,Skoda Fabia Autom,Cubic Metre Van,4wd Mine Equipped-diesel-4wd,Mystery Vehicle,Bmw 3 Series,Bmw 5 Series,Toyota Kluger Hybrid,Volvo Xc60,Bmw X5,Volvo Xc60,L6 19 22 Cubic Mtr Van W Lift,Renault Master,Z4 2wd Dual Cab Diesel Tray,Toyota Hilux Sr-5 4wd Dual Cab,Dual Cab 4wd--4wd,Dual Cab Landcruiser-diesel-4wd,Seat Alhambra,Toyota Prado,Kia Carnival,Bmw X3 20d Xline,Audi Q7,Pallet Curtainsider Lift-diesel,Cubic Metre Curtainsider,Y Dual Cab 4wd Lid Canopy,Toyota Commuter,Carnival 6 Seater,

AUD 5500 for Chevrolet Lacetti,

AUD 5500 for Toyota Corolla,

AUD 5500 for Hyundai Ioniq,

AUD 5500 for Peugeot Expert 6 M3,

AUD 5500 for Toyota Cross Hybrid,

AUD 5500 for Nissan Juke,

AUD 6001 for Mitsubishi Eclipse Cross,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Cubic Metre Van,

AUD 0 for Fiat Doblo Cargo 3.5m³ O Similar,

AUD 0 for Renault Master 10m3,

AUD 0 for Volkswagen Golf Gti,

AUD 6001 for Audi Q3,

AUD 7900 for Volkswagen Golf Gti,

AUD 0 for Opel Corsa,

AUD 0 for Nissan Almera 1.0turbo,

AUD 0 for Vw Polo,

AUD 5500 for Skoda Fabia Autom,

AUD 0 for Cubic Metre Van,

AUD 0 for 4wd Mine Equipped-diesel-4wd,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Bmw 3 Series,

AUD 5500 for Bmw 5 Series,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Volvo Xc60,

AUD 6001 for Bmw X5,

AUD 0 for Volvo Xc60,

AUD 6001 for L6 19 22 Cubic Mtr Van W Lift,

AUD 0 for Renault Master,

AUD 6001 for Z4 2wd Dual Cab Diesel Tray,

AUD 6001 for Toyota Hilux Sr-5 4wd Dual Cab,

AUD 6001 for Dual Cab 4wd--4wd,

AUD 0 for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Ford Mustang Gt,

AUD 5500 for Seat Alhambra,

AUD 6001 for Toyota Prado,

AUD 5500 for Kia Carnival,

AUD 6001 for Audi Q7,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for Y Dual Cab 4wd Lid Canopy,

AUD 6001 for Toyota Commuter,

AUD 5500 for Carnival 6 Seater,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Skoda Octavia,

AUD 5500 for Toyota C-hr,

AUD 5500 for Renault Duster,

AUD 5500 for Kia Sportage,

AUD 0 for Tray With Gates-diesel,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Hilux Ute,

AUD 6001 for Hilux Xcab Ute--4wd,

AUD 6001 for I5 Mercedes Eqa350,

AUD 5500 for Bmw 116,

AUD 6001 for V5 Audi Q5 Inc. Gps,

AUD 7900 for Audi Sq5 Inc-4wd,

AUD 0 for Mover 2 Axle,

AUD 0 for Cubic Meter Van,

AUD 0 for Peugeot Partner,

AUD 0 for 25 Seat Bus,

AUD 0 for Volvo S60,

AUD 0 for Mercedes Glc Coupe-diesel-4wd,

AUD 0 for Metre Truck Lift,

AUD 0 for 4wd Toyota Landcruiser,

AUD 6001 for U Ford Ranger,

AUD 6001 for 12 Seat Bus,

AUD 5500 for Volvo V60,

AUD 6001 for Mercedes-benz E-klasse Gps,

AUD 0 for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD 0 for 22 Seat Bus-diesel--4wd,

AUD 5500 for Corolla Sedan Hybrid,

AUD 5500 for Volkswagen Virtus,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Mercedes Vito L1h1 5m³ O Similar,

AUD 0 for Iveco Daily 17m3,

AUD 0 for Dual Cab-4wd,

AUD 0 for Peugeot 5008,

AUD 0 for Volkswagen Passat,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for 22 Seat Bus,

AUD 7000 for Metre Van Lift,

AUD 6001 for Equipped Toyota Prado--4wd,

AUD 7000 for 12 Pallet Tray-diesel,

AUD 0 for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser--4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray--4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD 0 for Special,

AUD 6001 for Spin Adaptada Atendimento Exclusivo Pcd,

AUD 6001 for 4wd 12 Seater--4wd,

AUD 0 for Citroen C4 Grand Picasso,

AUD 6001 for Special,

Theft Insurance Excess differs by car model:

AUD 4000-5500 for other car models.

EUR 1540 for U2 Mercedes Glc 4x4 Gps,

AUD 0 for Toyota Corolla,Hyundai Ioniq,Peugeot Expert 6 M3,Toyota Cross Hybrid,Nissan Juke,Mitsubishi Eclipse Cross,Pallet Gates Dropsides-diesel,Cubic Metre Van,Fiat Doblo Cargo 3.5m³ O Similar,Renault Master 10m3,Volkswagen Golf Gti,Audi Q3,Volkswagen Golf Gti,Opel Corsa,Nissan Almera 1.0turbo,Vw Polo,Skoda Fabia Autom,Cubic Metre Van,4wd Mine Equipped-diesel-4wd,Mystery Vehicle,Bmw 3 Series,Bmw 5 Series,Toyota Kluger Hybrid,Volvo Xc60,Bmw X5,Volvo Xc60,L6 19 22 Cubic Mtr Van W Lift,Renault Master,Z4 2wd Dual Cab Diesel Tray,Toyota Hilux Sr-5 4wd Dual Cab,Dual Cab 4wd--4wd,Dual Cab Landcruiser-diesel-4wd,Seat Alhambra,Toyota Prado,Kia Carnival,Bmw X3 20d Xline,Audi Q7,Pallet Curtainsider Lift-diesel,Cubic Metre Curtainsider,Y Dual Cab 4wd Lid Canopy,Toyota Commuter,Carnival 6 Seater,

AUD 0 for Chevrolet Lacetti,

AUD 5500 for Toyota Corolla,

AUD 5500 for Hyundai Ioniq,

AUD 5500 for Peugeot Expert 6 M3,

AUD 5500 for Toyota Cross Hybrid,

AUD 5500 for Nissan Juke,

AUD 6001 for Mitsubishi Eclipse Cross,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Cubic Metre Van,

AUD 0 for Fiat Doblo Cargo 3.5m³ O Similar,

AUD 0 for Renault Master 10m3,

AUD 0 for Volkswagen Golf Gti,

AUD 6001 for Audi Q3,

AUD 7900 for Volkswagen Golf Gti,

AUD 0 for Opel Corsa,

AUD 0 for Nissan Almera 1.0turbo,

AUD 0 for Vw Polo,

AUD 5500 for Skoda Fabia Autom,

AUD 0 for Cubic Metre Van,

AUD 0 for 4wd Mine Equipped-diesel-4wd,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Bmw 3 Series,

AUD 5500 for Bmw 5 Series,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Volvo Xc60,

AUD 6001 for Bmw X5,

AUD 0 for Volvo Xc60,

AUD 6001 for L6 19 22 Cubic Mtr Van W Lift,

AUD 0 for Renault Master,

AUD 6001 for Z4 2wd Dual Cab Diesel Tray,

AUD 6001 for Toyota Hilux Sr-5 4wd Dual Cab,

AUD 6001 for Dual Cab 4wd--4wd,

AUD 0 for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Ford Mustang Gt,

AUD 5500 for Seat Alhambra,

AUD 6001 for Toyota Prado,

AUD 5500 for Kia Carnival,

AUD 6001 for Audi Q7,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for Y Dual Cab 4wd Lid Canopy,

AUD 6001 for Toyota Commuter,

AUD 5500 for Carnival 6 Seater,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Skoda Octavia,

AUD 5500 for Toyota C-hr,

AUD 5500 for Renault Duster,

AUD 5500 for Kia Sportage,

AUD 0 for Tray With Gates-diesel,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Hilux Ute,

AUD 6001 for Hilux Xcab Ute--4wd,

AUD 6001 for I5 Mercedes Eqa350,

AUD 5500 for Bmw 116,

AUD 6001 for V5 Audi Q5 Inc. Gps,

AUD 7900 for Audi Sq5 Inc-4wd,

AUD 0 for Mover 2 Axle,

AUD 0 for Cubic Meter Van,

AUD 0 for Peugeot Partner,

AUD 0 for 25 Seat Bus,

AUD 0 for Volvo S60,

AUD 0 for Mercedes Glc Coupe-diesel-4wd,

AUD 0 for Metre Truck Lift,

AUD 0 for 4wd Toyota Landcruiser,

AUD 6001 for U Ford Ranger,

AUD 6001 for 12 Seat Bus,

AUD 5500 for Volvo V60,

AUD 6001 for Mercedes-benz E-klasse Gps,

AUD 0 for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD 0 for 22 Seat Bus-diesel--4wd,

AUD 5500 for Corolla Sedan Hybrid,

AUD 5500 for Volkswagen Virtus,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Mercedes Vito L1h1 5m³ O Similar,

AUD 0 for Iveco Daily 17m3,

AUD 0 for Dual Cab-4wd,

AUD 0 for Peugeot 5008,

AUD 0 for Volkswagen Passat,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for 22 Seat Bus,

AUD 7000 for Metre Van Lift,

AUD 6001 for Equipped Toyota Prado--4wd,

AUD 7000 for 12 Pallet Tray-diesel,

AUD 0 for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser--4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray--4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD 0 for Special,

AUD 6001 for Spin Adaptada Atendimento Exclusivo Pcd,

AUD 6001 for 4wd 12 Seater--4wd,

AUD 0 for Citroen C4 Grand Picasso,

AUD 6001 for Special,

Third Party Liability Insurance Excess differs by car model:

AUD 0 for other car models.

AUD 5500 for Toyota Corolla,

AUD 5500 for Hyundai Ioniq,

AUD 5500 for Peugeot Expert 6 M3,

AUD 5500 for Toyota Cross Hybrid,

AUD 5500 for Nissan Juke,

AUD 6001 for Mitsubishi Eclipse Cross,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Cubic Metre Van,

AUD 0 for Fiat Doblo Cargo 3.5m³ O Similar,

AUD 0 for Renault Master 10m3,

AUD 0 for Volkswagen Golf Gti,

AUD 6001 for Audi Q3,

AUD 7900 for Volkswagen Golf Gti,

AUD 0 for Opel Corsa,

AUD 0 for Nissan Almera 1.0turbo,

AUD 0 for Vw Polo,

AUD 5500 for Skoda Fabia Autom,

AUD 0 for Cubic Metre Van,

AUD 0 for 4wd Mine Equipped-diesel-4wd,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Bmw 3 Series,

AUD 5500 for Bmw 5 Series,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Volvo Xc60,

AUD 6001 for Bmw X5,

AUD 0 for Volvo Xc60,

AUD 6001 for L6 19 22 Cubic Mtr Van W Lift,

AUD 0 for Renault Master,

AUD 6001 for Z4 2wd Dual Cab Diesel Tray,

AUD 6001 for Toyota Hilux Sr-5 4wd Dual Cab,

AUD 6001 for Dual Cab 4wd--4wd,

AUD 0 for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Ford Mustang Gt,

AUD 5500 for Seat Alhambra,

AUD 6001 for Toyota Prado,

AUD 5500 for Kia Carnival,

AUD 6001 for Audi Q7,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for Y Dual Cab 4wd Lid Canopy,

AUD 6001 for Toyota Commuter,

AUD 5500 for Carnival 6 Seater,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Skoda Octavia,

AUD 5500 for Toyota C-hr,

AUD 5500 for Renault Duster,

AUD 5500 for Kia Sportage,

AUD 0 for Tray With Gates-diesel,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Hilux Ute,

AUD 6001 for Hilux Xcab Ute--4wd,

AUD 6001 for I5 Mercedes Eqa350,

AUD 5500 for Bmw 116,

AUD 6001 for V5 Audi Q5 Inc. Gps,

AUD 7900 for Audi Sq5 Inc-4wd,

AUD 0 for Mover 2 Axle,

AUD 0 for Cubic Meter Van,

AUD 0 for Peugeot Partner,

AUD 0 for 25 Seat Bus,

AUD 0 for Volvo S60,

AUD 0 for Mercedes Glc Coupe-diesel-4wd,

AUD 6001 for U2 Mercedes Glc 4x4 Gps,

AUD 0 for Metre Truck Lift,

AUD 0 for 4wd Toyota Landcruiser,

AUD 6001 for U Ford Ranger,

AUD 6001 for 12 Seat Bus,

AUD 5500 for Volvo V60,

AUD 6001 for Mercedes-benz E-klasse Gps,

AUD 0 for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD 0 for 22 Seat Bus-diesel--4wd,

AUD 5500 for Corolla Sedan Hybrid,

AUD 5500 for Volkswagen Virtus,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Mercedes Vito L1h1 5m³ O Similar,

AUD 0 for Iveco Daily 17m3,

AUD 0 for Dual Cab-4wd,

AUD 0 for Peugeot 5008,

AUD 0 for Volkswagen Passat,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for 22 Seat Bus,

AUD 7000 for Metre Van Lift,

AUD 6001 for Equipped Toyota Prado--4wd,

AUD 7000 for 12 Pallet Tray-diesel,

AUD 0 for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser--4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray--4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD 0 for Special,

AUD 6001 for Spin Adaptada Atendimento Exclusivo Pcd,

AUD 6001 for 4wd 12 Seater--4wd,

AUD 0 for Citroen C4 Grand Picasso,

AUD 6001 for Special,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

4 mi from Adelaide Airport

Railway Stations

0.1 mi from Adelaide Railway Station

Hotels

Nearby The MAC Boutique Hotel

0.1 mi from Blue Galah Backpackers Hostel

0.1 mi from Miller Apartments Adelaide

FIND ME A CHEAP RENTAL
Map view of Thrifty Store Location
coordinates: -34.922436 138.598149

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Guest Reviews

Total points: 7.3 / 10 Good

  • Vehicle condition: 2.6
  • Vehicle cleanliness: 2.0
  • Spaciousness: 3.3
  • Counter staff: 2.6
  • Pick-up location: 2.6
  • Drop-off location: 2.6
  • Pick-up time: 0-10 mins
  • Drop-off time: 0-10 mins
  • Dave

    Adelaide

    8 /10 Very good

    Reviewed: Tuesday, November 26, 2024

    Good price. Car interior was not clean. Easy to extend length of hire.
    Read More >
  • Gladys Sainsbury

    Adelaide

    4 /10 Average

    Reviewed: Tuesday, November 26, 2024

    This was my first time renting a car in Adelaide. I booked the car from December 17 to December 31. The pickup time was set for 9 AM on the 17th. We arrived around 8:50 AM. The service staff asked for our IDs, entered the details, and informed us about the deposit. They then entered some other information and told us that the rental ended on the 30th. If we wanted to extend it to the 31st, additional charges would apply. I found this odd since I hadn't agreed to any extra payment. I asked why and she repeated that the booking was until the 30th. I called the car rental customer service, who picked up quickly and confirmed that the booking was indeed until the 31st. The customer service agent communicated with the rental company staff and verified all the information. It was 9:06 AM when the call ended. When I received the receipt, I saw that she had already charged me for an extra day without my consent because I had provided a card for the deposit. After talking to customer service again, she refunded the money. Just because I arrived a few minutes early, they charged me for an extra day without informing me, which I found quite confusing. They could have explained or reminded me that it would be better to pick up the car exactly at 9 AM. For future renters, especially those who face language barriers and don't speak the local language, always clarify the charges. Sorry for the lengthy explanation.
    Read More >
  • Thera Jeames

    Adelaide

    10 /10 Excellent

    Reviewed: Tuesday, November 26, 2024

    No waiting in line, completed in ten minutes
    Read More >

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