Europcar - Canberra Airport Information, Car Rental Instructions & Policies

Like: beginning to end great
Dislike: n/a

Like: Smooth ride
Dislike: no cd player in the car

Better than expected

EUROPCAR staff courteous and speedy.

All was professional and easy

All good

Very disappointed that the car was damaged on both sides, had no hub caps, and the brakes made a grinding sound when applied. As we were travelling in mountainous terrain, this was a worry. The vehicle had obviously been in an accident prior to our arrival. Also booked snow chains, but when we arrived we were told we could pick them up from Adaminaby - which was nowhere near Mt Selwyn and Tumut.

Good

I booked a Kia Rio, but when i got to the carpark i had been upgraded to a Peugeot...nice!! The agent at the Canberra Airport explained everything very clearly. She even advised that there was a drop off location at the Sydney International Airport, contrary to what i had been advised over the phone.

Pour nos deux grandes valises, c’était un peu court en terme de volume.

Pick up counter staff was great - friendly and helpful, she really make a difference.

We dropped of the car in there carport. Handed the key the person in their office at 3.35pm Monday the 27th of June 2022. Received a call from Eurocar on Wednesday the 29th June asking if like to extend our rental of the car. They not marked the of as returned. Might give them a miss next time. Bad

Overall good experience. Pick-up was a bit slow.

Waited for half an hour because the pre-booked baby seat wasn’t fitted. The car itself was disgustingly filthy. Had never been cleaned and the previous occupants had left such a horrible mess. Steering wheel and dashboard screen and buttons were covered in an unknown sticky substance. The car smelled of smoke mixed with fruit juice (presumably previously spilled in the car). There was food all on the floors and under the seats and discarded cigarette butts under the seats. The boot was full of mud and dirt. I contacted Europcar but they never returned my calls or emails. We only hired the car for 24 hours and I was in such a rush I wasn’t able to return the car and ask for an exchange.

The service was really poor! In Canberra, I encountered a man and a woman when I rented a Mitsubishi SUV. When I picked up the car, I noticed the amount on the bill was different from what I booked online, about a few tens of dollars more. When I asked why, they said it was because taxes were not included in the online price. (I had just gotten off the plane and was a bit dizzy, so I believed them. Later, I found out it was because our flight arrived early, and we picked up the car an hour earlier. However, they calculated the return time based on the original schedule and didn't inform us, which resulted in charging us an extra day's rental fee.) Alright, speaking of the rental, the car they gave us was quite old with scratches on the body. They told me to go to the garage and have the staff there mark the scratches on the pickup form. However, when we went to get the car, we couldn't find the said staff, causing us to run back and forth between the office and the garage several times. After driving out, we immediately noticed an unusual engine noise and had to drive back to request a car change. They said the only car that could be returned in Sydney was this one, or we could take their smallest economy car for the same price. Weird, we were three people with six suitcases. Why would I rent a larger car if an economy one could fit everything? In the end, we reluctantly used the Mitsubishi SUV. That evening, I found out about the billing issue, called customer service to explain the extra day's charge, and they said no problem, the actual cost would be based on the return time. In Sydney, they had us park directly in the garage with no clock-out process or time verification. In a rush to catch our flight, I hurried to the arrival rental office and met an effeminate officer. I mentioned the extra day's charge, and he acknowledged it, took my car keys, and put them aside. When I asked him to hurry, he rolled his eyes and was extremely impatient (felt like racial discrimination towards Chinese). That made me quite angry. Initially, I wanted to ask about toll fees and what to do if I received a fine, but I didn't bother. I will never use this rental company again. P.S. The return point at Sydney Airport is incredibly hard to find. The address given was just 'Sydney Airport', with no detailed information. The road complexity around Sydney Airport is such that a wrong turn can lead to highways or bridges. It took us an hour to find the return sign and get the car back into the garage. Fellow travelers should do some homework before returning the car.

Very satisfied