“Filthy car, terrible customer service from europcar”
About Europcar:6.0/10
Waited for half an hour because the pre-booked baby seat wasn’t fitted.
The car itself was disgustingly filthy. Had never been cleaned and the previous occupants had left such a horrible mess. Steering wheel and dashboard screen and buttons were covered in an unknown sticky substance. The car smelled of smoke mixed with fruit juice (presumably previously spilled in the car). There was food all on the floors and under the seats and discarded cigarette butts under the seats. The boot was full of mud and dirt. I contacted Europcar but they never returned my calls or emails.
We only hired the car for 24 hours and I was in such a rush I wasn’t able to return the car and ask for an exchange.
We dropped of the car in there carport. Handed the key the person in their office at 3.35pm Monday the 27th of June 2022. Received a call from Eurocar on Wednesday the 29th June asking if like to extend our rental of the car. They not marked the of as returned. Might give them a miss next time. Bad
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