Europcar - Milan Via Galvani Information, Car Rental Instructions & Policies

very competent and problem solving staff with pleasant kindness. everything smooth without remarkable issues. recommended

Great overall

The store near the train station is quite busy. Fortunately, we were the first to arrive in the morning, and soon many people came. This location is in the city center without a parking lot, so the rental cars need to be driven over by the staff from another place. Our paperwork was completed quickly, but we waited almost half an hour for the car. The car was good, a Volkswagen diesel, powerful and spacious. Returning the car at the airport was easy; it's located in parking lot 2. The two guys there were nice and checked the car quickly.

My car was towed due to a parking issue, and I didn't know where it was. I went to the store to check and they gave me an address. I wanted to ask the staff to help me retrieve the car and I would pay the fee, but they said no one was available or had time. I had to ask my friend for help and it took over two hours to get the car back. I returned it that evening. It's good to have fellow countrymen when you're abroad.

I'm very satisfied with this store. It's close to Milan Central Station and there's a gas station nearby. The staff are very efficient as well.

When I picked up the car, Europcar switched my booking from a Mercedes C-Class to a Skoda sedan. I didn't notice the exact model, but the vehicle might have been bigger. However, the driving experience was not as good as the C-Class! The worst part was that after giving me the keys, the staff didn't accompany me to inspect the car. I was careless and drove off without taking photos of all sides of the car. This led to a problem when I returned the vehicle. The staff inspected the car thoroughly and found a scratch on the right rear door, which I believe was an old scratch. Without photos, I had no way to prove my point. I ended up being charged 200 euros for a very small scratch by Europcar. Despite having bought comprehensive insurance from Ping An through Zuzuche, making an international call to file a claim and waiting for Ping An's response was a hassle. I suggest buying insurance directly from a local provider for smoother claim processes.

Deceptive practices.

The customer service tried hard to get me to buy insurance. They vaguely suggested that I purchase it. When I refused after realizing it, they initially said it was mandatory. They only canceled the insurance after seeing I was firm.

They push unnecessary insurance and have poor attitude.

The car rental company is great, but I didn't rent a bike.

Pretty good

It's good, I'm just not sure if there were any violations.

Good service, friendly attitude, but the car's condition was poor with consistent warning sounds.

Be sure to take videos or photos yourself, otherwise there will definitely be disputes.

Very satisfied! The car was in great condition.