East Coast - Melbourne City – Grand Hyatt Information, Car Rental Instructions & Policies

Slow pick up. Car is a Chinese car which is now pretty good in the engine power. Otherwise it is good.

도심가운데에 위치하여 접근성이 좋으며 반납하고 돌아가기에도 너무 편했습니다 직원들은 모두 친절하고 따뜻하게 대응해 주었습니다

They didn’t take clear car photos and set me in trap to at a wind screen chip but it was present when we received the car. They charged me $1000 deposit and didn’t refund it to me yet after I show them the clear pics when we received the car. I am still wait for deposit refund. Very Frustrating.

Very satisfied

The rented car performed reliably, had good fuel efficiency, and the interior was clean and tidy. The rental service was friendly, the procedures were quick, and the pick-up and drop-off processes were smooth. The only suggestion is that the pick-up location in an underground garage was not ideal. Overall, it was a satisfying car rental experience.

The service was terrible; they were waiting like robbers when I returned the car.

Overall quite good

Very enthusiastic

Apart from being hard to find, everything else was fine.

I read many reviews before and found mixed opinions about East Coast, which made me hesitant to choose this rental company. For instance, people mentioned that the cars are old, the staff provides poor service, and they push for insurance sales, etc. In the end, I chose the Collins St. location based on its convenience. After picking up the car, I felt confident in my choice! We arrived half an hour late, greeted the staff, and the lady was very courteous, possibly because it was close to the end of her shift, so there was no line. Since I didn't have the printed documents, I asked if electronic versions were acceptable. The lady said I could email them, which was very convenient. The pickup area was just outside in the parking garage, and the car was quite new. The lady showed us the car and explained how to pick up, return, refill gas, etc., and the process was very smooth! After driving the car for a few days, I found it to be very fuel-efficient, my first time driving a hybrid. On the return day, I refueled for $28. I'm not sure about other locations, but I highly recommend the East Coast Collins St. branch!

Satisfied

Price was very reasonable and location good as we stayed in Collins Street Melbourne so it was a 500-meter walk or you could catch the tram.