9.7 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Car was great, low km corrola. Service was exce
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Car was great and drop-off was swift. Love the free pick-up and drop-off service to and fro the airport to the East Coast. Counter staff were rude and unfriendly, but everything else was great.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Haven’t yet got the $500 bond back as yet (3 days). That’s not so good.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The car was brand new and has excellent fuel efficiency. Service was good but we hated the $1000 pre-authorization on the credit card.
Read More >8.7 /10 Very good
Reviewed: Wednesday, December 18, 2024
Why not clearly state that there is a shuttle service from Melbourne airport to 2 Tarmac Drive, at 30 minutes interval, and shuttle service operating hours, at this x location indicated clearly in a picture of the Melbourne airport map?
i ended up having to spend A$35 to get a taxi from the airport to pick up location; and learned only when i returned the vehicle 7 days later, of the pickup service every 30 minutes.
It's like the chef put in all his efforts to create the legendary masterpiece dish, and right before delivering to the customers, the waiter let the dish gets cold sitting for 30 minutes as he neglects it and do other stuff.
You clearly intended for maximum customer satisfaction, hence the resources and brainpower put into ensuring there is the shuttle service. Why not advertise that CLEARLY and BOLDLY to make sure potential customers know it?
Read More >8.3 /10 Very good
Reviewed: Wednesday, December 18, 2024
Experience and price was good except for the pick up part that took longer than anticipated
Read More >9.7 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Rental process was smooth and easy with them.
Only feedback is that the car had ants in them so cleanliness could be improved.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The car really did exceeded my expectations. The counter staff told me that it would be squeezy for 4 but it was quite spacious. The boot could also fit more than 1 large luggage and 3 small ones. The car was very smooth to drive so it’s very comfortable.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Really amazing customer service especially the airport pickup and drop off.
Read More >7.7 /10 Good
Reviewed: Wednesday, December 18, 2024
追加で保険に入らないと、少しでもぶつけた＄4400請求すると言われた
出発前の車両チェック時に飛び石でもお金請求すると、威圧的な態度であった。
車の外装は傷が多かったが、車内は清潔に保たれていた
Read More >8.7 /10 Very good
Reviewed: Wednesday, December 18, 2024
Everything went smooth however counter staff demanded extra payment as for further insurance fee.
Read More >8.7 /10 Very good
Reviewed: Wednesday, December 18, 2024
Old high mileage car ie 136000kms and car condition reflected this.
Staff very helpful, pick up and drop off buses very modern and efficient, helpful drivers.
Read More >9 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The car an Equinox, was very economical and the seats were just superb. No issues with the car.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, December 18, 2024
have a business and wanted to try an independent provider to compare with the big providers. Other then the short wait for transport to an offsite location from the airport, the service and vehicle were at the same standard as the big provider just at a better price. Will be having staff use East Coast more often.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Cheaper to book on Qeeq than with East Coast direct. Very worth it. They will try to upsell insurance but that's ok so long as you explain you have your own. Though you'd need to put in a 1k AUD deposit by card. Got a lower end SUV however but all good.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Smooth pick up by shuttle bus from Melbourne airport to their collection point. From there no hassles at all. Car in excellent condition. Would use them again.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
excellant condition of the car and provide the same car was show in category，excellant services。
Read More >7 /10 Good
Reviewed: Wednesday, December 18, 2024
Good service at the counter but car is old
Read More >8.7 /10 Very good
Reviewed: Wednesday, December 18, 2024
Very friendly shuttle driver.
Clean car. Liked that they took photos of car before I took it.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The car was amazing, modern with nav systems etc making travels less stressful. Auto drrive was slightly annoying but easy to turn off.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Awesome customer service and assistance from the representative, Ana. Clear instructions and smooth pick up of the car. New, clean and spacious car to have during the holidays. Thanks
Read More >9.7 /10 Excellent
Reviewed: Wednesday, December 18, 2024
We were mistakenly charged for extra insurance, even though we purchased this through QEEQ. I pointed this out, and we were told we would be refunded, but this has not occurred.
Pick-Up was easy and quick.
Read More >9.7 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Was lucky enough to be given a brand new car with only 500km's on the clock so it was a dream to drive, was super clean and smelt good.
The courtesy bus was the best I've been in from a budget company. Only downside was waiting at the airport, for a slightly extended period, for passengers they had on the list even though they had a continual rotation of 2 buses.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Car was exactly what we needed for a big group going on a roadie!
Read More >7.3 /10 Good
Reviewed: Wednesday, December 18, 2024
Did not get car booked, seemed very casual during car collection
Car return very good & efficient
Read More >9.3 /10 Excellent
Reviewed: Wednesday, December 18, 2024
My phone fell from jacket pocket in the shuttle bus. I didn't discover missing until after airport security. I rand East West and they made a special trip back to the airport drop zone to return it .
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
They aggressively push extra insurance and freeze $1000.
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Great Ocean Road, 150 kilometers from destination. The car stalled and the battery died in less than five minutes. Called for roadside assistance, waited over two hours, and they sent a tow truck which took us in the opposite direction to a small town without repairing the car. East Coast didn’t send a replacement car in time. We had to spend the night on the street in a small town with my pregnant wife. Feeling desperate, we found a local resident who helped jumpstart the car. Throughout this ordeal, East Coast customer service never called to check on us. When we first called East Coast, a male staff just told us to call the number on the key and mentioned that if the problem was our fault, we would be charged. I advise everyone not to rent from East Coast; it’s very inconvenient if anything goes wrong while you're away.
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
The service at the store catered to Chinese customers, though there were various pressures to add insurance. When picking up the car, the Indian woman was very impatient. The rental location is not at the airport; you need to find a shuttle bus at the terminal three bus stop to go to the rental company. However, the overall process was fairly smooth.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Convenient, efficient, cost-effective.
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
There is no storefront at the airport, and I waited a long time, making several calls, even contacting the domestic rental website, before the free shuttle arrived. It wasted a lot of time, and I will never choose this company again. The deposit of AUD 1000 is higher than other companies, and it was only released a month after returning home. Additionally, my credit card was charged AUD 24.18 after returning, without any explanation or receipt. I rented cars from other companies twice before in Australia and never encountered such issues. It's terrible.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
The service is decent, and the car is in good condition.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
These few times I've gone
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
The attitude was decent, but not great.
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Terrible. When renting the car, basic insurance was included, but the rental company insisted it wasn't and showed us warning statements. We ended up buying additional insurance unnecessarily. Awful company.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Good
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Chose to pick up the car at the airport and return it in downtown Melbourne. After leaving the airport, had to call the store to inform them and wait at the shuttle stop for a free ride.
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
I didn't get the car at all!!! The flight arrived on time, called the store in advance, informed them that I was out of customs and waiting for my luggage, and asked if they could wait for me a bit. They said no! They close at 10 PM sharp! If the store is closed, come to pick up the car tomorrow! I rushed to get my luggage and out of the airport, took a taxi straight to the rental store fearing delays, and the store was already closed! I had to take a taxi to the hotel, costing me 104 AUD! Took a taxi to the airport store the next morning, only to be told no cars were available for the next few days. Spent another 98 AUD on taxi fares, and in the end, I couldn't rent a car! I strongly advise against renting from this company—they're not reliable, the location is far from the airport, and both picking up and returning the car is inconvenient. Also, the deposit for the car booking hasn't been refunded! This was a truly terrible rental experience! It's not the booking platform's fault; the rental company has serious issues!
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
The staff at the Melbourne Airport branch are quite friendly, and they offer services in Chinese. However, the Chinese service often comes with upselling, trying to scare you into buying full insurance, which doesn't feel good. The thing I'm most dissatisfied with is the car condition. Being the cheapest rental company, the cars are usually older models. A 2013 model is still acceptable, but I was given a 2010 Corolla, a 6-year-old car with over 90,000 kilometers and various scratches. I might as well buy a lottery ticket. The old engine combined with an outdated 4-speed automatic transmission results in high fuel consumption.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The service attitude was very satisfactory. After arriving at the airport, I called the store to get the information on where to wait for the free shuttle, which was actually easy to find. When you exit the terminal, you will see three lanes of traffic. The second lane is generally where hotel shuttles wait. Look for a brown sign with white letters, and you can wait near there. The East Coast shuttle is white with yellow letters and a big 'E'. This shuttle will take you to the store to pick up your car.
Read More >Charlotte Birrell
Melbourne
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very good
Read More >Theobald Swinburne
Melbourne
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Renting a CRV for $39 a day, what more can you ask for? 'Fantastic!' The car had 45,000 miles on it, but it was well-maintained and still drove great. However, QEEQ told us insurance was included, but the rental company said it wasn't, and we had to buy it separately, and it wasn't zero deductible. In the end, we didn’t buy it from them. We were a bit nervous throughout the trip.
Read More >Mirabelle Ingersoll
Melbourne
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Excellent car rental company with Mandarin-speaking staff, providing airport transfers, very warm service~
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Overall, it's quite good. We picked up the car at Melbourne International Airport; the store is about 10 minutes away from the airport with a shuttle service. The service was decent, although the receptionist's attitude wasn't great when she saw we were from China. The car was relatively new. The drop-off location is in the city center and easy to find with GPS. Overall, it was pretty good and reasonably priced, recommended.
Read More >4 /10 Average
Reviewed: Wednesday, December 18, 2024
It feels quite professional, with a better attitude than Europecar.
Read More >Malcolm Rutherford
Melbourne
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The staff were very enthusiastic, proactively providing maps and other information about Melbourne. They also eagerly promoted full insurance. Considering that I haven't driven a right-hand drive car for two years and the traffic situation in Melbourne is quite complex, I purchased the full insurance. The vehicle was a new car with 15,000 kilometers, and it had great power.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
It's a small company located outside the airport, making returning the car convenient, with a shuttle to the airport. But it's limited to the airport; I stayed at the airport holiday inn and asked if they could pick me up at the hotel, but they refused unequivocally. I had to call a taxi to get to the company. The car wasn't very new, but the price was cheap. However, the AUD 300 deductible even with full insurance is not good. It's better to choose big companies like HERTZ that offer zero-deductible insurance.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Everything was good, but there is no counter at the airport. You need to call for a shuttle, which can be difficult if you are not fluent in English.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The car was in excellent condition and the price was affordable. They even helped extend the rental period. The rental and return process was very simple. Extremely satisfied.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Satisfied! This is my second time renting, so I'm experienced. After landing, I asked the information desk where the usual shuttle bus stops, and then walked straight to pick up the car. The car's condition was okay with over 90,000 kilometers, not as good as the one in Sydney, and the USB port couldn’t charge, but the service was quite attentive. I will rent again next time.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
The price is cheaper compared to other car rental companies in Melbourne. The location is quite convenient with an airport shuttle service. The only downside is that the car had quite a few scratches, but it didn't affect its use.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very good.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The service was good, and picking up the car was quite convenient. However, the car wasn't very new, having already clocked 100,000 kilometers, but its condition was still acceptable.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
The Melbourne city branch closes at 5 PM, and they won't accept returns even a few minutes late. You have to return the car the next morning, and they charge an extra half-day rental fee.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
It was fine, but the closing time is quite early. If you return the car even a little late, you'll have to bring it back the next day and be charged for an additional half-day rental.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The vehicle was in great condition and the staff were friendly.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
It's okay, just a bit far from the airport. You need to take their shuttle bus back and forth.
Read More >Selena Katharine
Melbourne
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Both renting and returning the car went smoothly. There is a dedicated shuttle bus to and from the airport, just call and it arrives quickly.
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
The shuttle service was very timely, and they explained all the potential issues clearly when renting the car. Very professional service.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The service was excellent. They explained the additional insurance options, and when we said we didn't want it, they understood and didn't push us.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Many people choose HERTZ, but we opted for the cheapest option regardless of the company. Although we were a bit worried about the service or car quality, we went with it due to budget concerns. In fact, East Coast Rentals' service was excellent. The only slight inconvenience was that it’s not at the airport, requiring a company shuttle to pick up the car. As soon as we arrived at the lot, we saw a fleet of spotless white cars, all very new. There were no hidden requirements; they simply asked if we wanted to purchase insurance without pushing it. The paperwork was done quickly and we drove off. After returning the car, we even received a text message about the rental details. Great value for money!
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Good
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
The car pickup location is far from Perth Airport, but they provide shuttle service. However, there are no signs at the waiting area of the airport, making it difficult to know where to wait for the shuttle. Other European guests also had complaints.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
The rental location is not in the arrival hall; you need to take a shuttle bus 1-2 kilometers from the airport to pick up the car.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Very convenient. If your English isn't good, just wait at the dedicated shuttle stop for a bit, hop on the rental company's shuttle when you see it and show the driver your booking. That's usually enough to handle things. Once at the counter, just give your booking, necessary documents, ID, and credit card to the staff.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
The staff weren't very friendly, unlike those we met on the Gold Coast (also with East Coast Rentals). They persistently tried to upsell insurance despite us telling them multiple times that we had already purchased supplementary coverage.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Overall good, high cost performance.
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
The service at this Melbourne branch is poor, maybe because all the staff are women. They don't explain basic vehicle operations, unlike Brisbane. Since it was not a familiar car model, I didn't know whether it had a handbrake or footbrake, and how to open the fuel cap (which was confusing). The most irritating part was that when I returned to retrieve something I forgot just half an hour after returning the car, it was already gone, and they pretended to help me look for it. They had a group of Southeast Asian-looking workers.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very cost-effective.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
The staff was quite friendly and didn't push too many promotions. Both the rental and return processes were simple, the car was in good condition, and the price was really cheap. Overall, very satisfied with this rental!
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Everything else was fine, but when changing the car, the gas tank wasn't full and we were charged extra for gas, which was quite expensive.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Overall good, just a bit slow.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Fast and convenient
Read More >Gladys Sainsbury
Melbourne
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
The car pick-up process was quick, but it's very far from Melbourne Airport! On the day of return, the keys got locked inside the car. When I called the rental company's phone number, they refused to assist. I had to seek help from the local tracking system, and a service person came to unlock the car! I can only say that the rental company is completely irresponsible in such incidents; it was the local tracking system department that was helpful, providing free service and taking no charge!
Read More >4 /10 Average
Reviewed: Wednesday, December 18, 2024
It was okay. We met a Chinese-speaking staff member when picking up the car, which was helpful. However, they downgraded the car model without giving us a discount. The car was too old and in poor condition. Other than that, it was fine.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The local staff I encountered were very friendly, didn't push for insurance, the process was fast, and the car inspection went smoothly.
Read More >Selena Katharine
Melbourne
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
The rental office is located on the outskirts of the airport, and finding the shuttle bus location is not clear. However, the customer service was good, and car inspection was done immediately upon return, avoiding misunderstandings from the lack of handover.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Affordable prices.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
It was average. The staff will try to sell insurance. The service was okay.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Had to wait a bit during the car return due to limited staff, but everything else went smoothly!
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
The staff was rude and very impatient. The car was old, and they charged 198 AUD for a fallen hubcap. Thankfully, I had bought full insurance.
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
Overall, it was okay. Returning the car was simple. The branch is open until 10:00 PM and the last shuttle to the airport is at 9:30 PM. The pickup experience was not great, and the car's condition was just average. Compared with similar price ranges, the condition of cars in Australia and New Zealand is generally not as good as in North America.
Read More >Gwendolyn Elinor
Melbourne
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Easy pickup, great car condition, smooth return
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
No Chinese service, needed to get to the airport at night. One of the rental company's employees charged us 40 AUD for a ride, while a regular UBER would cost only 18 AUD.
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
The rental company was closed when I arrived, and their customer service phone did not provide a solution. I couldn't pick up the car.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Satisfied
Read More >Montague Dorothea
Melbourne
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
City center location, many staff members.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The airport shuttle bus is very convenient
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Satisfied
Read More >Sidney Zimmerman
Melbourne
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Average
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
The service is okay, just like a regular car rental shop.
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
When I picked up the car, there was only half a tank of fuel. The staff told me to return it with the same amount. When I returned it, there was even more than half a tank, and the staff said it was fine. However, they later charged me $110 for not refilling the tank completely! I sent multiple emails to the rental company and they only replied that they would handle it, but it's been almost 10 days with no update! I have to keep sending emails; the service is terrible.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very good.
Read More >Cherry Zephaniah
Melbourne
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The driving experience was great. I waited in line for a while at the store, and the staff calculated the price on a form and tried to sell me insurance. I declined, and she didn't say much. She even joked about the long address on my ID card, which took a while to register, haha.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Highly satisfied, great value for money!
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The service was enthusiastic and efficient, and the procedures were simple.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The vehicle was almost brand new, with less than 2000 kilometers on it, very impressive.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
They tried to sell insurance, but once I told them I already had it, they processed the pickup immediately.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The service was excellent, the vehicle was very new, and the overall experience was great.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Quite satisfied.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Satisfactory
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Excellent service with airport shuttle, very satisfied.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Shuttle service to and from Terminal 2, easy to find. Booked a RAV4 but was given a Yaris Cross instead. The car was smaller and the driving experience was not as good due to the downgrade.
Read More >Verne Cumberland
Melbourne
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Quite good
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very good
Read More >Porter Wyclif(fe)
Melbourne
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
No unnecessary chatter throughout the process, very reliable.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Acceptable
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
It's okay.
Read More >Agatha MacDonald
Melbourne
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very good!
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Slow claims response
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Quite good
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very good, easy to find, just slow to answer calls.
Read More >4 /10 Average
Reviewed: Wednesday, December 18, 2024
Make sure to confirm the insurance, they often don't recognize third-party purchases.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Wanted a Corolla but got an MG3 instead, which they said was of the same class. Personally felt it was smaller, making it difficult to pack luggage. The car was relatively new with just over 17,000 km on it. Drove 1400 km in 4 days. The engine was a bit weak, especially on hills. Otherwise, the experience was quite pleasant.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Not bad
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Overall good service
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Friendly service and simple process
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Not too happy the Insurance coverage. Had to pay additional AUD$130 as the one bought from QEEQ was not comprehensive, according to East Coast. This was not highlighted in the QEES website during booking.
Read More >7 /10 Good
Reviewed: Wednesday, December 18, 2024
Our family was there 1 hour early to pick the car. But we were told to wait till the time then we can collect our car. After all, everything thing is smooth.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very good. We didn't buy insurance, and the staff just took a quick look at the car when we returned it. We were worried there would be a strict inspection without insurance, but it was totally unnecessary to worry. Picking up and returning the car was very convenient, even though it's not inside the airport, there are shuttles, and it's close to the airport. Very convenient.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The car was in good condition.
Read More >Conrad Wilhelmina
Melbourne
6 /10 Average
Reviewed: Wednesday, December 18, 2024
The rental office is not inside the airport, but the shuttle service was prompt, arriving within 10 minutes after a call. However, since we were new to Melbourne, it took us some time to find the pickup point. The car was very new, with just over 6000 kilometers on it, and it was very easy to drive. On our way back to the airport, other renters informed us that we needed to register on the local traffic website to pay toll fees, but the rental company did not provide this information when we picked up or returned the car. We had to resolve it ourselves and risked fines if it wasn’t addressed in time. The rental company didn’t assist with this, which was very inconvenient for foreigners. We called them again for confirmation and support but received no callback. After returning to our home country, we managed to resolve it through the rental company.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very satisfied, almost brand new vehicle.
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
Very good
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Overall acceptable. The car was quite new with just over 7000 kilometers. When I called after arriving at the airport, no one answered, so I went directly to the bus stop to wait for the shuttle, which was a very bad experience. Returning the car was straightforward; just drove into the return point. The staff didn’t say much, and I haven't received the bill yet. I'll check if there are any extra charges once it arrives.
Read More >7 /10 Good
Reviewed: Wednesday, December 18, 2024
They forced me to pay 1000 dollars as a bond. And I ve told them it is a change in terms and conditions and they told me pay insurance 150 more or 1000 dollars bond or we can't give you car after I came there.
Read More >
