It was okay. We met a Chinese-speaking staff member when picking up the car, which was helpful. However, they downgraded the car model without giving us a discount. The car was too old and in poor condition. Other than that, it was fine.
The staff weren't very friendly, unlike those we met on the Gold Coast (also with East Coast Rentals). They persistently tried to upsell insurance despite us telling them multiple times that we had already purchased supplementary coverage.
Very convenient. If your English isn't good, just wait at the dedicated shuttle stop for a bit, hop on the rental company's shuttle when you see it and show the driver your booking. That's usually enough to handle things. Once at the counter, just give your booking, necessary documents, ID, and credit card to the staff.
Excellent car rental company with Mandarin-speaking staff, providing airport transfers, very warm service~
About QEEQ:10.0/10
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