9 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Used car for short distance only
Dislike: Top up petrol, suggest that you provide it as value added service
Read More >8.6 /10 Very good
Reviewed: Monday, November 18, 2024
Like: The car was very clean and staff was really understanding
Read More >8.4 /10 Very good
Reviewed: Monday, November 18, 2024
Like: Just to spend time with family.
Dislike: Hot one day,cool the next.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Easy to book
Dislike: Nothing
Read More >9.6 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Fast friendly service
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Everything
Dislike: N/A
Read More >8.4 /10 Very good
Reviewed: Monday, November 18, 2024
Like: The affordable price of the car is the major factor and the condition of the car is wonderful. The seats were comfortable for long distance traveling and I have no complains. Best car I have hired so far.
Dislike: The attitude of some staff was not friendly, whereas the one that receive the car from us is very nice.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Great experience renting the car with AUCAR. Efficient and no fuss services. Car was in good condition. And everything was clearly explained.
Dislike: Very competitive price. Car was in great condition.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: overall good experience
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Shuttle pickup was fast and the staff were friendly.
Dislike: Nothing!
Read More >8.4 /10 Very good
Reviewed: Monday, November 18, 2024
Like: The car itself was OK; picking-up the car was not OK due to incorrect information provided by Easyrentcars.
Dislike: The information about pick-up and drop-off provided by Easyrentcars was not correct. It was difficult to understand over the phone correct information when you are in the airport with all announcements, crying children etc. Had to phone three times to get all needed information.
Read More >9.8 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: I was very happy with the service that Aucar Rentals provides. A smooth operation. Very clean cars.
Dislike: The car needed filling up but in a way this worked out for me because I went with the agent to fill it up and knew where to go on the way back. Also she showed me the road that I needed to take.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Everything about our rental van was good!
Dislike: That they deducted tolls and admin fee from deposit...
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Like: The car was clean.
Dislike: Thought I will be getting. Kia Grand Carnival as advertise but instead I got a similar model Hyundai iMax.
Read More >8.6 /10 Very good
Reviewed: Monday, November 18, 2024
Dislike: More information in initial booking regarding pickup location and also insurance add-ons would be good.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Worth it and great exprience
Dislike: none
Read More >9.8 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Great service.
Dislike: None.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Great vehicle for the money
Dislike: There should not have been cost fir drop off we felt
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: The counter is very helpful and the car is good new.
Over good experience because they never request you to top up.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Like: Convenient to have own car...cheaper than getting transport or taxi
Dislike: Reduce fee for toll admin
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Like: Ask for a 7 seater they give a 9 seater.
Dislike: The pick up point hard to reach for a first timer in medlbourn.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: I thought I was gonna be charged additional costs in renting the car. I was dubious with these sort of online bookings, to the extent that I booked with another company for another road trip just in case this one didn't go well. To my surprise, everything went really well and processes were quick, efficient and hassle-free. Highly recommended, very cheap and affordable.
Read More >9.6 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Overall is easy and smooth process, although location is not at airport.
Read More >9 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: The car close to brand new
Dislike: The car hirer can tell us upfront that there were non tolls road so that customers do not need to incur extra for the tolls
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Great price and great service from staff
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Dislike: The extras for the toll charges. to way too much as the extras >50% of toll value.
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
Its a chinese company.
Read More >9 /10 Excellent
Reviewed: Monday, November 18, 2024
The pick up lady was very rude, we also heard her on the phone being extremly rude to a lady that called so it wasnt just is she didnt like. You jist sensed she doesnt like australians or doesnt like people. That really put us off.
Read More >5.3 /10 Average
Reviewed: Monday, November 18, 2024
We couldn't understand the person who told us where to go & then couldn't understand her when she was picking us up...it wasn't clear that she was a shuttle & not dropping off our van.
When we arrived at the rental car location, we had to wait 15-20 min for our car to be ready & then it turned out to be a huge box van (people mover) that looked like it had been in a more than a few accidents! I don't want to drive a wrecked car when we rent a car. I want something in good condition both inside & outside.
Read More >5.3 /10 Average
Reviewed: Monday, November 18, 2024
service was pretty bad, i got charged $18 dollars extra for admin fee which i was not told, when i called for explanation the manager hang up on me.
Read More >9 /10 Excellent
Reviewed: Monday, November 18, 2024
Maybe for AUCars to have a fixed meeting spot for the shuttle. The text just had a number to call. The problem was the heavy accent of the person I called and I called them in the noisey environment of the airport. Maybe in the text nominate the meet spot. The shuttle also needed to be identified maybe two magnetic signs in door of shuttle. Other than that rental was great and staff at AU cars were courteous.
Read More >4.7 /10 Average
Reviewed: Monday, November 18, 2024
The car was quite old and made odd noises when braking.
Terrible customer service. Tried calling three different numbers for Aucar for pickup from the airport for, which none were answered for 15min.
Organised out of hours car drop off, but no one was waiting for us when we arrived.
Read More >5.3 /10 Average
Reviewed: Monday, November 18, 2024
Told I had an “upgrade” to a Jeep Cherokee which had serious damage to the left hand side of the vehicle. Stated I wanted a small car not a damaged SUV and informed they had no small cars and gave me a Hyundai. This car had serious understeer, accelerator would not engage when accelerating from stand still for 5 to 10 seconds then it would lurch forward. had only 1/4 of a tank. When I returned vehicle to “Tina” she said she would cover part of the fuel and knock $5 hire per day off. I would have much rather Ed the vehicle (or similar) that I had asked for and not had the condescending experience of being offered “an upgrade”. Car was not roadworthy for purpose and Tina, while giving a return, was still obnoxious with her attitude.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
The rent was such good value I was a little concerned. Some reviews on other sites were raised caution but we found Aucar to be an excellent provider.
The pick up situation wasn’t the easiest but for the cheaper price you’ll always get off-airport companies! the van came to pick us up after 20mins or so and insisted we used kids car seats, which I found a professional and caring touch.
The car we had matched what we’d booked perfectly (large SUV- the company seems to specialise in them, there were loads!) and was clean and tidy.
Whilst loading my wife needed to breastfeed. Without asking one of the staff came over to ask if she needed anything to assist her, which is a really nice touch.
The staff took photos of the car in my presence and emailed them to me for evidence - nice smart and modern touch.
After rent the handover process was quick and the staff apologised for the delay getting us to the airport, even though it was only 5mins.
In summary we had an excellent car and the staff were professional, efficient and courteous. The value was excellent and I’d recommend giving Aucar a go.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
My only minor criticism was that I didn’t receive the car that I ordered. Otherwise, the experience was great and I will use them again.
Read More >8.3 /10 Very good
Reviewed: Monday, November 18, 2024
The car was certainly value for money, but the toll administration fees are ridiculous as I pay them on the spot and get charged again by Aucar.
Otherwise a good experience.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
Amazing staff very friendly would recommend
Read More >9 /10 Excellent
Reviewed: Monday, November 18, 2024
It was a nice a car (dodge) clean and nice to drive just a little to small for 7 people. But it did the job and we only needed it for a couple of days. So all good!
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
Friendly, easy service
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
Quite large administrative charge for toll road tag usage.
Read More >6.3 /10 Average
Reviewed: Monday, November 18, 2024
Highly disappointed with Aucar. Car stank of cigarette smoke, despite the no smoking sign, the car was in very very poor condition with bumps and scratches, and the extra fee ($15) for going through tolls was just unnecessary and too large. Will not book through again.
Read More >4.7 /10 Average
Reviewed: Monday, November 18, 2024
Garbage car rental office, they make you wait 1 hour just to collect your car
Read More >6.3 /10 Average
Reviewed: Monday, November 18, 2024
Vehicle only quarter full at pick up. Vehicle blowing massive amount of smoke on acceleration and following vehicle stopped us to inform us. Informed desk on return and either didn't understand or disinterested.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
Great price. Good car. Very happy
Read More >7.3 /10 Good
Reviewed: Monday, November 18, 2024
You are charging more than the actual toll fee. Actual toll fee should be 13 but you charged me 38 including 15 of admin expense. Admin charge is fine but you should not charge extra for the toll fee like you are selling a coke.
Read More >8.7 /10 Very good
Reviewed: Monday, November 18, 2024
Only problem we found, guy came to pick us up from Airport can’t speak English properly, really hard to understand...
Read More >P.WONGVACHARAPAIBOON
Melbourne
7.3 /10 Good
Reviewed: Monday, November 18, 2024
Their response is bad. I tried to call them to ask for the photos ofthe damaged part at the back of the van because I forgot to take photos. They said that I have to send email. I didn’t get any responses until now.
Read More >7 /10 Good
Reviewed: Monday, November 18, 2024
Good service but could be improved if a little explanation was given especially to first time visitors to Melbourne,like me.
A little explanation on driving rules,tolls and parking in Melbourne would have helped a great deal.
There was total lack of communication and personal touch to the service provided.
Read More >3.7 /10 Poor
Reviewed: Monday, November 18, 2024
I had to call twice to get the correct information as to who was collecting me from the pick up zone. The driver of the van was very polite and helpful. Chinese man.
After being served at the counter staff member answered the phone an rather than placing on hold or a call back continued with her call which took a while. Another person was served after me by another staff member and was gone before me. When I enquired about the GPS I ordered I was told Id need to pay more money, despite the money already showing in my credit card and having to place a $100 bond. She finally put the GPS in place (which by the way did not work properly and was in my line of sight on the screen). The fuel tank was at half so the staff member told me I could bring it back at 3 bars from he bottom. She took photos said she would email them to me. (which never arrived). Finally I left feeling exhausted by the whole process. The outside of the car was dirty inside clean. On return the male staff member told me I hadnt filled the tank to full. I informed him that it was only at half and I refilled to there. He was ok with that as he found the original photos.
Read More >8.7 /10 Very good
Reviewed: Monday, November 18, 2024
Excellent all round service and speedy service
Read More >4.7 /10 Average
Reviewed: Monday, November 18, 2024
We booked a small car for fuel economy, but were given a much larger Nissan with around 65,000 kms on the clock. The car had damage on almost every outside panel, and on both the front and back interior panels. The brakes groaned and squeaked every time we braked. The airbag light was flashing the whole time. Aucar clearly caters to the Asian market, as all documentation is in Chinese, and the reversing sensor talks in Chinese. Staff were reasonably friendly, but this is honestly the worst hire car we have ever had.
Read More >6.7 /10 Average
Reviewed: Monday, November 18, 2024
One of the front tyres always looses air pressure below what is required. Have to pump air on the front tyres for any trip everyday
Read More >7.3 /10 Good
Reviewed: Monday, November 18, 2024
The car was a good size for us and met our expectations. We thought the fees we were charged for using a toll road were excessive.
Read More >5.3 /10 Average
Reviewed: Monday, November 18, 2024
The staff were friendly and courteous.
The car was damaged and had noted damage stickers ALL over the vehicle which was embarrassing when the vehicle was parked to think people might have thought we were bad drivers. The vehicle itself was dirty with crushed biscuits and cheese in the back.
Read More >9 /10 Excellent
Reviewed: Monday, November 18, 2024
親切に対応いただきありがとうございました。初めてのメルボルンのドライブを楽しむことが出来ました。
英語は片言、中国語は全くわからない私たちにメモを見ながらでも日本語で対応していただいたことに深く感謝します。
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
The car wasn’t powerful enough for hilly roads, wasn’t the best is wet condition
Read More >6.3 /10 Average
Reviewed: Monday, November 18, 2024
The counter staff was nice and helpful, it’s the condition, age and dirtyness of the car that was not acceptable...
Read More >7.3 /10 Good
Reviewed: Monday, November 18, 2024
The car is ok, just the door abit hard to open.
Read More >7.3 /10 Good
Reviewed: Monday, November 18, 2024
Not happy that that a $5 toll has turned into $24 due to commissions and fees....TOTAL RORT AND RIP OFF.
Also had to pay extra to get to airport due to car place not being open earlier enough, so in the end car wasnt that cheap
Read More >7.7 /10 Good
Reviewed: Monday, November 18, 2024
Exterior of the car not in good condition. All scratches were noted but there was a lot of abuse to the vehicle despite being only 55k in the clock.
I have extended the same car for another month directly for a slightly higher fee but with a 2nd driver included.
EasyRentCars will be my go to choice from now on.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Process of rental was easy and staff was very helpful
Read More >7.7 /10 Good
Reviewed: Monday, November 18, 2024
Try to give old car condition to customer.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
Exceed expectation. Helpful customer service & they provide great explanation. It would be better if Aucar has more branches in other cities in Australia.
Read More >7.3 /10 Good
Reviewed: Monday, November 18, 2024
Happy w the service,
Read More >7.7 /10 Good
Reviewed: Monday, November 18, 2024
Overall is good.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
excellent service. Good way to keep updated with technology. Photos of the car condition taken and shared in a group between you and AuCar.
Return is very simple. hassle free
Read More >9 /10 Excellent
Reviewed: Monday, November 18, 2024
location a bit far from airport but provide pickup and drop off. stuff was helpful and friendly. when pick up car have a minor issue, on the spot solve it. good. overall good to excellence.
Read More >5 /10 Average
Reviewed: Monday, November 18, 2024
Condition of car was not up to standard. Poor Customer service as well.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Easy to book online and value for money
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Friendly staff, helpful. Assigned big sedan instead of mid size SUV (which still in progress of cleaning). Good interior space.
Read More >9 /10 Excellent
Reviewed: Monday, November 18, 2024
The car exceeded my expectation. Able to accommodate all my family of 6 and almost like 9 luggages (including small bags big bags)
Read More >M.Kitiboonyaporn
Melbourne
7.3 /10 Good
Reviewed: Monday, November 18, 2024
I didn’t know that non holding australian driver license can’t buy the premium insurance to decrease the excess fee to zero. That is terrible. Look like scammer.
Read More >Poonam Hingorani
Melbourne
6.8 /10 Average
Reviewed: Monday, November 18, 2024
Worst car rental ever.
1. Lack of communication between staff. One staff calls and confirmed that I have a flight at 8 am with check in close at 730. I arrive at the car company to drop off at 7.10 and there is no van to drop me off till 725 pm. And the person on the front desk (Vincent) couldn’t tell me in English about when the driver will come. Instead he seemed frustrated when I was asking the same question again and again or else I could have booked a cab and not missed my flight. He was attending another client and finally he said aiyah aiyah,
let me check ur car (in front of the other client and with a Chinese accent- highly unprofessional and should be a driver rather than a front desk staff). In the end I missed my flight and had to pay 150 to get my next flight for 11 am. This company is such a waste of my time and money and I only wish I had paid a little extra to book a car at the airport.
The place appeared unorganised.
The car which i ordered was not the same I got. I got an SUV but I ordered a compact car. The girl seemed proud that I got a bigger car, but sadly she didn’t know that I’m used to driving small cars and find parking of these big cars very challenging. The same happened, it was not convenient to drive but I managed. I called my car insurance to get a rental car insurance sorted before I drove off.
When I was picking up the car, the girl took pictures of car condition from every angel (which I think was unique).
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
As a first time driver in Melbourne, it will be very helpful that the rental company provide information on the parking rule and traffic ruling, esp when parking in CDB area. Our learning was not easy and it took us a while to figure out how it works. Traveling on those roads with city tram proves another challenge as our first visit.
Read More >8.3 /10 Very good
Reviewed: Monday, November 18, 2024
Beside not having the booth outside the airport, this had been cumbersome.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
The staff were lovely at Aucar, they were super helpful and polite. I pre arranged for a certain type of car to fit everything in. Both vehicles requested were there all ready for us.
We did have a sheriff question us about some outstanding warrants on the vehicle but nothing came of it, and the car wasn’t seized thankfully.
Both cars tyres hardly had any tread on them and one tyre constantly lost air. We filled it each day.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
We did not get the car we booked. The car did have some already damaged panel
Read More >7.3 /10 Good
Reviewed: Monday, November 18, 2024
My car did not have a USB port so l would advise to check as you cannot assume!
Read More >6.3 /10 Average
Reviewed: Monday, November 18, 2024
The car I got was great but it was very dirty.
Read More >5.7 /10 Average
Reviewed: Monday, November 18, 2024
The car given to us was very old and unclean inside. Not our best experience unfortunately
Read More >8.3 /10 Very good
Reviewed: Monday, November 18, 2024
Damage to back door lock made the car unsecure for duration of our trip, but staff were willing to exchange cars if we had required.probkem vwith only one branch us that there is no chance for on the road assistance easily available once you leave melbourne.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The car is new and clean. the staffs are nice, Can speak in Chinese and English. Highly recommend.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The car is new and clean. the staffs are nice, Can speak in Chinese and English. Highly recommend.
Read More >2.7 /10 Poor
Reviewed: Monday, November 18, 2024
I had booked a Nissan Qashdai prior to my trip, for sure i noted that i may not get Nissan Qashdai as the rental car platform already stated the car may differ due to the demand. Nonetheless, i get a Holden Captiva Old Car without any reverse camera or USB port. After lodged complaint, they change Suzuki Vitara to me with the more than 110K km mileage. I did not see any Nissan Qashdai or better car at their shop. Probably they are using Nissan Qashdai photos with cheapest price to misleading customer. Not recommended.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Car is exceeding my expectations!
Read More >4.3 /10 Average
Reviewed: Monday, November 18, 2024
Counter staff did not arrange for our pick-up from the airport. Even though they sent me an SMS the day before arrival with instructions to call them when we arrived, when I called them upon arrival, the staff did not know about our booking and made no arrangement to pick us up from the airport. Only after 2 phone calls later did they pick us up. When we arrived at their office, they did not have our car ready. Several excuses were made with no regard for the time we lost just waiting for the car to be ready. All in all, after our long flight, we got into our car 2 hours after the booking time.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
I did get mustisibi outlander which was smooth and got power, lots of space and easy to drive , less economical , may be bit warm reception when we are there even though we need to wait bit while because they are busy , instead ignoring
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
The condition of the car is generally good. However things like dented car number plate, rim should be fixed before giving to new customer.
Read More >7 /10 Good
Reviewed: Monday, November 18, 2024
The car was a different model they gave. Not happy with their service. Pick up location little far from airport.
Read More >5.7 /10 Average
Reviewed: Monday, November 18, 2024
Cars not ready to rent.
Read More >8.3 /10 Very good
Reviewed: Monday, November 18, 2024
Language was a small problem when talking on the phone. Address for the return is incorrect on the website/confirmation for return, staff member did say to return to collection point but didn't emphasise that it was different to confirmation text. Also staff had no idea where closest petrol station was to refill prior to return....told to google it!
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The car exceeded our expectation. Even though we broke down in a small town, they were really quick to replace the car with a good replacement. It was a quick pick up and drop off service. I will definitely go back to them for my next trip.
Read More >7.3 /10 Good
Reviewed: Monday, November 18, 2024
The car quite old.
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
Waiting so long in the processing time.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
I believe they are one of the most if not the most under rated car rental agency. The staff were friendly and got us going in no time. We were renting for 50days, they went out if their way to make sure we were happy. Significant $$ savings compared to any other agency(atleast 40% cheaper than their nearest competitor ).
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Exceed my expectation.
Read More >7 /10 Good
Reviewed: Monday, November 18, 2024
DODGEのjourneyと予想外のアメ車。乗り心地は悪くなく、いい経験でした。ブースターシートの料金はGSTがあるから現金でと言われたが、クレジットカード払いとの違いがよく分からず。帰りは空港ではなく空港近くのホテル宿泊でしたが、ホテルまで快く送ってもらえてとても助かりました。
Read More >7.7 /10 Good
Reviewed: Monday, November 18, 2024
All I needed was a car to get from A to B and back. Got a late model stationwagon that was perfectly adequate. Engine was a bit rough around the edges, but for what I wanted and the rate I paid - was more than happy with the car and the service received. And finally a rental car company that uses a camera to record damage pre/post rental. Would happily use Aucar in the future.
Read More >8.7 /10 Very good
Reviewed: Monday, November 18, 2024
The time spending for pick up need to be improve.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
It was nice to be upgraded to a larger car, however the car is in need of a service. We got the car with the ‘47km to service’ light on. It was clear it needed a wheel alignment when we travelled at 100km/hr. The company said it may take up to 14 business days to return the hold on my debit card but I was pleasantly surprised to see it was returned just 2 business days later!
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Great service! The first car had a transmission issue after 1.5 hours of driving. Aucar sent a mechanic to swap cars very quickly after they were notified. Swap was seamless and car was a higher-end model. Would definitely use their services again.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
Good car. Aucar staff check every dented to ensure customers are not victimised.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
Great value for money
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Admin fee for the toll quite high compare to others
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
Even though the vehicle wasnt the car we booked, it ended up being better as it was more roomy and one of my family members was in a wheelchair so it suited us perfectly. Only thing I didnt like was it was black.
Read More >5.3 /10 Average
Reviewed: Monday, November 18, 2024
The car was an older model and its wasn't smooth in driving. The car didn't even have a standard feature cruise control which make the whole journey tiring.
I was given Hyundi instead of KIA and that too was quite old and noisy.
Read More >3.3 /10 Poor
Reviewed: Monday, November 18, 2024
Very shift people, gave me a big car with terrible cigarette smell then swap that car for big SUV, which is not my use.
they push you to get what ever they have regardless of what you have booked.
car looks good outside but inside dust and stain/sticky steering wheels, seats, door handle etc.
Read More >8.3 /10 Very good
Reviewed: Monday, November 18, 2024
The pickup can be made faster. The car was very good value for money.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Good
Read More >7 /10 Good
Reviewed: Monday, November 18, 2024
The car which was rented to us was not a very good replacement.
Read More >Harris Firmansyah
Melbourne
8.3 /10 Very good
Reviewed: Monday, November 18, 2024
Friendly staff. Cheap rent.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Efficient and friendly counter-staff. No hidden extras.
Read More >7.3 /10 Good
Reviewed: Monday, November 18, 2024
When I phoned to arrange pickup at the airport the person on the phone had little English and I could not ascertain where the pickup was to be. My wife has limited mobility and the experience was distressing. When we finally got to the Aucar rental office, they did not have a copy of the rental agreement and there was no internet connection so I was unable to access it on my phone. The person showing me the car wanted me to sign the rental agreement before I had inspected the car! when we finally got to inspect the car the staff member could not start it!
Fortunately the return process was much better. However, the printed agreement still had me returning the car at 12.30 despite the fact that due to the above experience I did not commence the hire period until 13.15
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
They were so easy to deal with it was so good just how I like it
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
Efficient, polite and professional.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
If you had some signage for your pick-up vehicle, very difficult to know who or what was picking us up.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Was easy booking
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Great customer service.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Staffs are polite and helpful. Good car condition. Pick up and drop off car were easy, fast and smooth.
Read More >8.3 /10 Very good
Reviewed: Monday, November 18, 2024
Call for pick up method is waste the time for foreigner that may be can’t make the call.
When return, you need to return at their store outside the airport, not suitable for early bird flight.
But the car was Ok, I requested Camry but got Volvo v60
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
The small car wasn't available, so I was upgraded for free to a SUV. It was roomier.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
Decent company and I got a really cheap car! + Upgrade for free.
Read More >6.7 /10 Average
Reviewed: Monday, November 18, 2024
The condition of the car asthetically was bad. Scratches and dings around the car. Booked a Toyota kluger but ended with a Nissan Pathfinder which was dated and old.
Read More >7.7 /10 Good
Reviewed: Monday, November 18, 2024
There is a lady who is extremely rude and unkind. Other than that, it’s all good
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Great service
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Good cars, good service
Read More >8.7 /10 Very good
Reviewed: Monday, November 18, 2024
They have good options on car to select from.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
Car rental company did not have the specific car Audi Q5, even though booking says it is for specific car model. Nevertheless, counter staff offer free upgrade to Q7. Although he was holding the Q7 car key, but he cannot locate the Q7 in the car lots. In the end, I settled for a Volvo XC60 parked just right outside of the reception.
To my surprise, the counter staff just blank out the printed text “Audi Q5” with correction tape on my rental agreement paper! And write over it “XC40”! He reasssured me this is fine.
Now I know why the Q5 and Q7 are missing from the car park lot.
Read More >5.7 /10 Average
Reviewed: Monday, November 18, 2024
Pick up experiences (unacceptable)
- On arrival I made 29 calls before some answer my call. It took me 1 hour to reach Aucar. I used AU phone number to contact Aucar.
- Aucar is really bad with managing their time. They knew how many customer they need to pick up but they failed to full fill their duty. They told me 10-15mins waiting times to pick me up from airport but it actually took them 30mins. Moreover, Aucar told me to walk from other end (avis) to their van (enterprise car rental) and told me to wait for next van because this van is full. So I waited 25 minutes for the next pick up. When next van arrived they told me to walk back to Avis end when they supposed to pick me up from enterprise end because they told me to wait there.
Overall, their customer service really poor and timing is unacceptable. It took me 2 hours in the total.
Note: It was 44degrees really sunny day.
Car conditions:
- I booked Compact - Ford Focus or similar but I got upgrade to camry.
- There are scratches all over the car.
- Fuel tank is not fill up.
- Car was looking clean but smells like smoke in the car. It’s really bad.
Overall, even though, I got up grade but it’s not so important to me because I booked smaller car for a reason, I want to be able to get around in the city easily. The car was running well but smells really bad.
Read More >7 /10 Good
Reviewed: Monday, November 18, 2024
They don't actually have Toyota Camry. We got another smaller car instead. Lucky that it was clean.
Read More >7.7 /10 Good
Reviewed: Monday, November 18, 2024
Took a while to phone through for shuttle to the store. At the store, we waited around 1.5 hrs before we got our car. They were so understaffed that the car was sitting there for a long time waiting for them to do a quick clean.
At the end of my rental, I returned the car 1.5hrs early in case they were running late. However, after my flight home I received a call from Aucar to say I was suppose to return the car at this time. So had to explain to the staff I've already returned it earlier, I even signed off on their checklist. Based on my experience, this company is very unorganized. Base rental price was good but cost for additional driver was quite dear. If you use this company, make sure you allow more time for pickup and dropoff.
Read More >5.7 /10 Average
Reviewed: Monday, November 18, 2024
I didn't got the car I have booked for ( Camry ) and the counter staff tell that they will give me the smaller one ( Yaris ),of course I refused, then they offer me another one looks like a truck!!! So Bad. That took me a lot of time for negotiation and tried to solve the problem. Really not recommend this agent.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
The vehicle exceeded expectations as we were upgraded to a larger size car at no extra expense. Staff were courteous and helpful though having to pay an extra charge for a late pickup due to flight cancellations was harsh especially as Aurcar was staying open due to the Xmas demand. The vehicle did have minor damage to a fender that required taping to reduce damage. This was not noted at pick up and no compensation was offered to me for out of pocket expenses for the special vehicle tape. Overall though a positive experience all round.
Read More >8.7 /10 Very good
Reviewed: Monday, November 18, 2024
A little bit of confusion on the pick up location (in part due to the strange airport pick-up kerb layout), other than that the whole process went smoothly. For anyone that speaks Chinese, they have staff whole speak Mandarin.
Read More >9 /10 Excellent
Reviewed: Monday, November 18, 2024
We booked Ford Focus, but got a better car (Toyota Camry), were quite happy about it. Pickup and return was very smooth.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
Good
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
Once we got served, the service was great - novel approach to establishing car condition at start of rental. They took photos of car exterior and sent them to me on what’s app.
Read More >7.3 /10 Good
Reviewed: Monday, November 18, 2024
The car i got was a rather high mileage Holden car not the Mitsubishi as advertised.
Aucar looks to be a very small company with a limited number of cars, I had no issues with them.
Read More >7.7 /10 Good
Reviewed: Monday, November 18, 2024
Nice service, quick action
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The Aucar staff were professional and very helpful, arranged to collect us from the airport hotel following a flight delay. As we were too late to collect our car on the booking day Aucar were happy for us to delay the pick up until the following morning.
Read More >Adhikari Santosh
Melbourne
9 /10 Excellent
Reviewed: Monday, November 18, 2024
This vehicle was bit old one. Very hard to drive. So please let people know if they are ok to drive bit old vehicle(more than 100,000km on Odo).
Read More >8.7 /10 Very good
Reviewed: Monday, November 18, 2024
The car was great and the staff that we dealt with were wonderful. My only complaint is that the drop off location for the car in the confirmation email was listed incorrectly (was listed as 7 Sabre Court and should have been 26 Cataline Drive). Other than that, it was a fantastic experience.
Read More >7 /10 Good
Reviewed: Monday, November 18, 2024
Externally Vehicle was washed prior to giving for rental but internally, It was smelly, seat all dirty marks; it needs good steam clean internally before renting out again. They put the fragrance to remove foul smell but it was not working enough, even I put brand new car fragrance but still the smell was present. Overall vehicle was on condition for driving but only disappointing this was this bad smell didnot allowed us to enjoy as much as we would have liked.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Easy to deal with staff
Very helpful staff
Excellent vehicle
Please with everything
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
Thanks for everything. Car had a few scratches. Tank wasn’t full but it was ok for me to return as I picked it up. 3/4 full. Overall great experience thank you. Will rent from you again.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
Unfortunately due to a poor phone signal & a slight language problem there was a delay in the initial pick up - but afterwards everything went smoothly - would definitely use this company again great savings by going off site. Many thanks for making our Great Ocean Road trip.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
Well exceeded my expectations. Really would be using their services again.
Read More >Dr Khalid Baloch
Melbourne
8 /10 Very good
Reviewed: Monday, November 18, 2024
Car condition really good, my advise to everyone make the video when you receive the car from them and ask them to share the pics with you. They don’t have proper record end of the day they will blame on you.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
Best service. One of cheapest car rentals, with highest quality. Booking process is really simple and instructions provided are crisp. Although the location is a little away from the airport, they provide free shuttle from and to airport. The guys at the desk are highly ptofessional and punctual. At the end of my rental period, I had drop off time of 7 am at their facility, 4 to 5 km away from which opens at 7. My flight was at 8 and I had some apprehension. But, to my relief I was at the airport at 7.11am. Because, the guy came at 6.59, quicky checked the car and dropped me off to the airport. Highly recommend.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Excellent customer service, thank you
Read More >8.3 /10 Very good
Reviewed: Monday, November 18, 2024
Car was a little old and not completely clean but generally in acceptable condition.
Read More >6.7 /10 Average
Reviewed: Monday, November 18, 2024
Had a minor accident and scratched the car's paint,(1inch scratch above the rear left wheel)
Got a bill for 1277$ were they charged for fixing the paint, while adding stuff like fixing doors and door handle and so on which wasnt the dmg I did.
even though I had full insurance I dont need to pay for this scam.
still dont like liers and profiters.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
good cars !!!
Read More >long term rental
Melbourne
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very helpful staff. Off site location with free shuttle. Make sure to call the shuttle. Cheap rates because off site rentals companies are not charged the Airport tax. Possibly limited range of vehicles. We booked the smallest car possible and ended up being upgraded to a Dodge SUV free of charge. No up-selling at the counter. Just great service. Very happy with AUCAR
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
They are really helpful.
Read More >6.7 /10 Average
Reviewed: Monday, November 18, 2024
The vehicle I received was an old Volvo v60 which would best be described as well used. The leather on the seats was cracked and the exterior was not even clean. Also in the pick up office EVERY sign was written in Mandarin.
Read More >6.3 /10 Average
Reviewed: Monday, November 18, 2024
Car was dirty and the guys objected initially to my request for the car to be sanitised
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
Great customer service. Very accommodating after we had multiple flight delays. So appreciated during a stressful day. Thank you so much.
Read More >8.3 /10 Very good
Reviewed: Monday, November 18, 2024
Cheaper rates, but dont expect the newest cars compared to Hertz / Sixt.
Overall still a vehicle in good condition, but lacking some of the comfort features like Airplay.
Vehicle was well maintained, and we did not experience any breakdown during our 6 days drive
Read More >9 /10 Excellent
Reviewed: Monday, November 18, 2024
Cheaper rental rates, but dont expect the newest car.
Nonetheless, vehicle was very well maintained, very clean, and functioned perfectly during our trip. Served its purpose.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
This is the third time I've used Aucar and each them has been excellent. Friendly, efficient and willing to assist
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
Car was very dirty.
Milleage are very high around 160K
It quite stressful to drive, No comfort at all. The steering you need to hold tight all the time otherwise it will bring you to hell.
Read More >9 /10 Excellent
Reviewed: Monday, November 18, 2024
Very good service.. the car was very safe on patrol... worth it renting with them.. good communication with stuff
Read More >8.3 /10 Very good
Reviewed: Monday, November 18, 2024
It was ok. Was a little troublesome getting to the location off the airport, especially for travellers, but overall was not too bad.
One comment though, the car came with an empty tank. That was a little stressful at the start.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
Car condition was great. Had to extend the vehicle hire due to airline change of times. Very appreciative for their accommodating my request. Will use for future vehicle rental
Read More >6.7 /10 Average
Reviewed: Monday, November 18, 2024
The conditions of seat was really bad. All the seats had stains. They need steam cleaning or need to get seat covers change. The car seats looks really unhygienic
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very convenient, pre-arranged pickup at the airport by calling after landing. Waiting time was not long; the driver helped with the luggage. The rental office is a 5-minute drive from the airport, and the car pickup process was swift. A clean small car ready to go!
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very good service, no communication barriers
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
It's okay, picking up the car is relatively convenient
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
The store is far from the airport, shuttle service is not timely, the provided vehicle did not match the booked car category, the car was in poor condition with many visible damages, which led to disputes during return and even attempts to blame me for pre-existing damages
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
The car rental company charged 50 AUD for cleaning a child seat, which is highly unreasonable! When returning the car, I checked the vehicle thoroughly inside and out with the staff, and they said everything was fine and asked me to sign. Before leaving, I confirmed again with the staff that the car had been inspected and there would be no charges to my credit card, except for the highway tolls as those could not be billed immediately. However, after I returned to China, the car rental company sent a photo of the child seat, claiming it was dirty and demanding 50 AUD for cleaning. This is completely unreasonable! Why wasn't it mentioned on the spot when both parties were present? We knew beforehand that there would be charges if the seat was dirty, so we were very careful while using it and checked thoroughly before returning the car. There was no dirt at all, and the staff had also confirmed this. Now, after returning to China, they send a photo claiming it was dirty and demanding payment. This is very frustrating! Firstly, I checked and confirmed the seat was not dirty when returning the car; secondly, the staff also said everything was fine; thirdly, a photo alone is not convincing; and lastly, any issues should be addressed on the spot when both parties are present—claims made afterwards are not acceptable.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
The store is outside the airport. Called staff to pick us up; the shuttle service was prompt.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Really nice, affordable and great!
Read More >Leonard Clark(e)
Melbourne
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Accurate information, convenient pickup and return. Will use again next time.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Great experience.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
I forgot my driver's license, which was extremely embarrassing. Fortunately, aucar was understanding and rented us the car; otherwise, we would have been stranded.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very good attitude
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
Poor service and bad experience affected my trip mood. The rental company is run by a Chinese, small in scale and ground. During the return, we had to move our stuff three times from the car. The road to Twelve Apostles Hotel was not very good, some mud splashed on the back of the car. The rental company insisted we wash it. They said we could use their water to wash it ourselves, but they claimed several cars were waiting for a wash, and directed us to a nearby self-service car wash which cost 11 AUD after waiting. Strongly not recommended. If possible, definitely use a larger chain rental company.
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
The service attitude was okay, but later on some issues came up, causing significant losses overall. That's about it.
Read More >Camille FitzGerald
Melbourne
2 /10 Poor
Reviewed: Monday, November 18, 2024
I filled in the wrong return time when placing the order. After picking up the car, I realized the return time was set 3 hours earlier. I informed them about this but wasn't assured, so I reiterated the issue via WeChat. When returning the car, they charged me over 400 because I returned it 2 hours later according to the order time and penalized me with two days of rental fees. What a terrible experience.
Read More >4 /10 Average
Reviewed: Monday, November 18, 2024
Response time is extremely slow. Problems are not resolved in a timely manner. Each query takes several hours for a reply. The staff at pickup and drop-off were mediocre in attitude. They did not explain the car's features. I rented the car for over ten days without music; only on the last day did I hear back about returning the car a day early without a refund. If I were to rate them, it would barely pass with a 60.
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
Picking up and returning the car was quite convenient. There was a small issue with some scratches on the car, but after explaining it to the rental company, they didn't press further. Overall, I am satisfied.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
It's acceptable.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
From airport pickup, car rental, travel inquiries, driving tips, to refueling before return, the service was excellent throughout. Very patient and detailed. Thumbs up!
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The car was very new, pickup and drop-off were smooth. It would be even better if there were more downtown pickup points!
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
Service attitude was average, no queues
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
It was very windy on the day we picked up the car. We made our first call, and they told us to wait at a designated spot. On the second call, we informed them that we were already at the spot, and they said they were on the way and would be there soon. After waiting for more than twenty minutes and freezing, we called a third time and they arrived ten minutes later. When they arrived, they didn't help us with our luggage and just watched us struggle. At the store, we had booked a Toyota Corolla since that's what we use at home. But they gave us a small QQ car instead, which was very cramped for three people and two pieces of luggage. One piece of luggage had to be put in the back seat. They claimed it was the same model, but these cars are not the same at all—it was a complete rip-off.
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
Aucar's airport location is very small, and the insurance deductible is very high. The staff are not familiar with their own vehicles. After we took the car, they asked us to return for a re-check. I would not choose this company again.
Read More >4 /10 Average
Reviewed: Monday, November 18, 2024
Compared to my last rental experience with AVIS, the efficiency and service were vastly inferior. Returning the car early required cash payment, which was very frustrating.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
The pick-up and drop-off service is relatively quick.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
It's okay. They picked us up at the airport and took us to the car rental location promptly. Quick and efficient car collection and return, all done in a few minutes.
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
The staff was 15 minutes late to pick us up, didn't apologize, and only half-lowered the window to talk. She seemed indifferent as if we owed her money. Communication through WeChat was also indifferent, but she was very proactive when it came to charging the card.
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
Service was acceptable
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Not many people picking up or returning cars, so the waiting time is short.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
It's okay
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Every staff member provided excellent service. They even drove to the airport to pick me up, which was quite far. Excellent service.
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
All staff are young Chinese, easy to communicate with, bought full insurance and picked up the car right at the entrance
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
The staff were quite friendly, and there was no need to queue. They picked us up from the hotel early in the morning.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
We spent 8 days in Melbourne. The car was pretty good. There were basically no issues. The staff were also nice. Even on Christmas Eve, they were still serving us. It felt great. We can continue to use their services.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Our flight was delayed, and we arrived at the car rental place very late. They arranged a car to pick us up. We got a diesel Holden, which was excellent.
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
Because the order didn't show up on the car rental website, the rental company didn't remind us to cancel. After communicating, they only refunded one day's fee. The appeal process was not effective. Although it's not much money, the experience was not good. Hope it can be improved!
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
Chinese company - the process is more complicated and time-consuming compared to large rental companies. Service attitude needs improvement. Overall, would not recommend.
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
Staff are all Chinese and communication in Mandarin is smooth. They provide driving training for beginners before renting, which is commendable.
However, they gave us a downgraded Chinese-made seven-seater car with poor performance and high fuel consumption. The fuel tank was almost empty at handover. It's really baffling why a Chinese-run rental company doesn't follow international standards (foreign rental companies usually hand over cars with a full tank and upgrade if the same class is unavailable).
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
They have no idea about the process. If there is a problem, you just wait for charges and prepayments. The car tire went flat at night, and there was no assistance. We didn't get back to the hotel until 3 AM even though it started around 9 PM.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Although Aucar Rental is not located at the airport, their shuttle service is excellent and prompt. We didn't have to wait long at all.
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
Not punctual. They said they would pick us up in ten minutes, but we waited for 45 minutes. The staff had no apology. The car was not refueled when we got it, and they refused to refund the extra fuel we added when returning it, claiming we didn't keep the receipt. Shouldn't they take photos if they refueled before renting it out? Different staff gave conflicting information about the car return. Strange, where did the good reviews come from?
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Renting a car was very convenient and quick. Just sign the contract and watch a traffic regulation video, and you can pick up the car. Originally rented an A4, but got upgraded to a Q5. The car was very new. Returning the car was also easy, just wait for any charges or fines notifications.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The staff were all fantastic!
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Timely airport pickup and detailed explanation of driving rules.
Read More >Cornelia Elizabeth
Melbourne
2 /10 Poor
Reviewed: Monday, November 18, 2024
The originally booked SUV was not available and was downgraded. When we got the keys and entered the car, the safety lock was broken, which was unsafe especially for children. We switched to a second car, only to find the air conditioning blew out hot air. After much hassle, we switched to a third downgraded car, wasting nearly 2 hours (from the original 1 PM to nearly 3 PM). In a hurry, we took the third downgraded car, but soon discovered it had no GPS and not even a USB port. During our 4-day Melbourne trip, we had to navigate with 3 phones taking turns. We couldn’t listen to music or take photos to save battery for navigation. Charging phones became our top priority every night at the hotel, or we couldn’t use the phones for navigation the next day. In desperation, we bought a car USB port, which didn’t work in the car but worked fine in a friend’s car, proving the car port was broken. Terrible service!!!
Read More >Reginald Thoreau
Melbourne
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very satisfied, great service
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
The Chinese service we purchased wasn't very helpful, and we couldn't rent the A4 we wanted.
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
The staff had a very bad attitude during car return.
Read More >4 /10 Average
Reviewed: Monday, November 18, 2024
The staff's attitude was poor and they were impatient when answering questions and providing guidance.
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
The car was in poor condition and made a lot of noise.
Read More >Sebastian Acheson
Melbourne
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Excellent service
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very satisfied. I'd like to emphasize that I had two flat tires on the Great Ocean Road. We were a group of five, including adults and children. Although I had full insurance, the local service only towed the car but didn't transport people. It was already past 6 PM and getting dark, so we were very anxious. Fortunately, the rental company sent someone with spare tires to rescue us after more than three hours. We are really grateful to them.
Read More >Frances Browning
Melbourne
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Quick pick-up and return process!
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Excellent service from pick-up to paperwork. Truly heartfelt and great.
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
The service attitude was acceptable. Make sure to take good photos when picking up the car to avoid issues when returning it.
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
When returning the car in the morning, no staff was present at the rental office. We waited for 10 minutes for someone to return from the airport and they prioritized helping a new customer first. The entire process from arriving at the office to finishing the return took half an hour. As a result, we barely made it to our flight after handling tax refunds, baggage check, and security. The rental office was informed of our return time in advance, so they should ensure enough staff during busy hours.
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
Overall, the service was fine with full Chinese support, just that the response on WeChat was a bit slow. Booked a Japanese car but got an American Ford.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The service was excellent, they even provided airport transfers. Highly recommended!
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Average
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
Communication in Chinese was smooth, and there were no extra insurance sales pitches. However, they charged over 90 for tolls, and the handling fee was surprisingly high at over 70, which seems quite excessive. Plus, I have no recollection of driving on any toll roads.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Great service.
Read More >Nydia Huntington
Melbourne
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Picked up from the airport, signed the contract at the store.
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
This company lacks integrity and engages in fraudulent practices. They initially attract customers with low prices, then impose additional charges through various means to gain undue profits.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The pickup guy was enthusiastic and chatty.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very quick
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Had to wait a long time outside the airport, and it was raining
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
When booking the car, there was no notification to call the rental company for a shuttle. So, I waited outside the airport looking for an Aucar shuttle for 20 minutes but saw nothing. I called the rental company and waited another 30 minutes without any sign. It turns out the shuttle was from an unmarked car, and the driver didn't recognize our group of six. We didn't know she was the driver, so she left. We had to call again and wait, which was very inconvenient, taking us two hours to pick up the car. Also, there were no staff at the office, and we had to wait five minutes for someone to show up.
Read More >4 /10 Average
Reviewed: Monday, November 18, 2024
Scheduled to return the car at 7, actually returned at 7:24.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very satisfied
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
The contract has hidden clauses and charges high service fees. They secretly deduct from the pre-authorization after returning the car. This is a very dishonest car rental company.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Good service
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
Pickup process was too slow, it took almost an hour to get the car after arriving at the store. Why can't they clean the car in advance? It was nearly dark by the time we got to Torquay.
Read More >Norman Rockefeller
Melbourne
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Quite convenient, although there's an airport shuttle service outside.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Inspection photos shared in a group chat, very reassuring
Read More >4 /10 Average
Reviewed: Monday, November 18, 2024
The wait time to pick up the car was extremely long. The car was in poor condition, the tires were misaligned, and it was not given to us with a full tank, making refueling very inconvenient when returning the car.
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
After arriving, you must call them and go to the Avis across the street to wait for the shuttle to the car rental company. The ride is about 10 minutes from the airport.
The car was terrible, the exterior was all scratched
The car smelled bad, had to open the windows for ventilation, the air conditioning filter definitely hadn't been changed in a long time.
The whole trip I was worried about being scammed on return, luckily it didn't happen
You get what you pay for; when traveling, the most important thing is a smooth experience, I don't recommend saving 300-400 yuan by using a smelly car
Additionally, if there's an accident on the road, no one will likely help you
I work in this industry in China, so I should be fair
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
A very responsible rental company, will choose again next time!
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
We didn't check thoroughly at the start. After four to five days of driving, the weather got hot, and we found the air conditioning wasn't working. After reporting to customer service, their staff gave us a replacement vehicle (which took a six-hour round trip). Really appreciated their effort! Great service! Thank you!
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The car rental company was very enthusiastic and provided excellent service. They offered free pick-up and drop-off at the airport. The paperwork and vehicle inspection were very convenient. Highly recommended!
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The store was very busy when I went to pick up the car, but it was well managed and the staff were very friendly. By the time I got to pick up my car, the originally booked model was no longer available. After negotiating, the store manager upgraded me to a Porsche Cayenne for a small additional fee. After returning the car, I carelessly left my wallet in the car. Even though the staff had finished work, they delivered it to my hotel at around 11 PM and firmly refused to accept any service fee. Encountering such a good company and warm service in a foreign country, along with the beautiful scenery of Australia, made it all very worth it. I strongly recommend Aucar.
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
Extremely poor after-sales service and claims process
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
They will charge you a few hundred yuan two months later, claiming it is for a violation management fee. Since there was no violation, they will say it is for the manual cost to verify this. After verification, they confirm there was no violation, but the verification cost of a few hundred yuan has to be paid by me… Such unjustified charges… I won't use them again, and I advise others not to either.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Good service, responsive to questions
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Excellent
Read More >Dominic Harrington
Melbourne
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Fast pick-up and drop-off process.
Quick response to inquiries.
Provided necessary information in advance.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very satisfied.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Overall, it was great. However, on the first day, we rented a child seat, and the staff member was inexperienced. She told us that the fee would be daily without a cap, which made us worry about the cost over 50 days! We quickly bought one and they delivered it the next day, then told us there was actually a cap. This back and forth cost us time and fuel, and we ended up with an extra child seat...
Read More >Bartholomew Ward
Melbourne
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Extremely satisfied
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
The return of the AU$200 deposit has been slow, needs to improve efficiency!
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