Inappropriate vehicle offered as an “upgrade”

K.Francombe

Australia

Reviewed: Sat, Mar 2, 2019

About Aucar: 5.3 /10

Told I had an “upgrade” to a Jeep Cherokee which had serious damage to the left hand side of the vehicle. Stated I wanted a small car not a damaged SUV and informed they had no small cars and gave me a Hyundai. This car had serious understeer, accelerator would not engage when accelerating from stand still for 5 to 10 seconds then it would lurch forward. had only 1/4 of a tank. When I returned vehicle to “Tina” she said she would cover part of the fuel and knock $5 hire per day off. I would have much rather Ed the vehicle (or similar) that I had asked for and not had the condescending experience of being offered “an upgrade”. Car was not roadworthy for purpose and Tina, while giving a return, was still obnoxious with her attitude.

About QEEQ: 8.0 /10

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Economy | Nissan Micra or similar

1 days rental

Relevant Reviews on Aucar Aucar Mel airport

Amanda Veblen

Australia

1 days rental

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sat, Sep 7, 2019

“Melbourne City, Great Ocean Road, Twelve Apostles.”

About Aucar: 8.0 /10

Overall, it was great. However, on the first day, we rented a child seat, and the staff member was inexperienced. She told us that the fee would be daily without a cap, which made us worry about the cost over 50 days! We quickly bought one and they delivered it the next day, then told us there was actually a cap. This back and forth cost us time and fuel, and we ended up with an extra child seat...

About QEEQ: 10.0 /10

Julian Holt

Australia

1 days rental

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sun, Dec 15, 2019

“Melbourne, Great Ocean Road, Twelve Apostles Area Melbourne, Mornington Peninsula Melbourne, Willoug”

About Aucar: 2.0 /10

After arriving, you must call them and go to the Avis across the street to wait for the shuttle to the car rental company. The ride is about 10 minutes from the airport. The car was terrible, the exterior was all scratched The car smelled bad, had to open the windows for ventilation, the air conditioning filter definitely hadn't been changed in a long time. The whole trip I was worried about being scammed on return, luckily it didn't happen You get what you pay for; when traveling, the most important thing is a smooth experience, I don't recommend saving 300-400 yuan by using a smelly car Additionally, if there's an accident on the road, no one will likely help you I work in this industry in China, so I should be fair

Michelle

Australia

1 days rental

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Sep 16, 2019

“Melbourne - Great Ocean Road - Twelve Apostles - Apollo Bay”

About Aucar: 10.0 /10

It's okay. They picked us up at the airport and took us to the car rental location promptly. Quick and efficient car collection and return, all done in a few minutes.

About QEEQ: 10.0 /10

Petropoulos

Australia

1 days rental

Economy | Nissan Micra or similar

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Feb 24, 2020

“It all went smoothly!”

About Aucar: 10.0 /10

The Aucar staff were professional and very helpful, arranged to collect us from the airport hotel following a flight delay. As we were too late to collect our car on the booking day Aucar were happy for us to delay the pick up until the following morning.

About QEEQ: 10.0 /10

The head office staff in the US were superb. They dealt with our issue quickly and effectively when our fight was cancelled and we were unable to collect our car as per the booking. Through emails and telephone calls they kept us updated which we sincerely appreciated.