Melbourne - Great Ocean Road - Twelve Apostles

Moira Fowler

Australia

Reviewed: Sun, Dec 9, 2018

About Aucar: 2.0 /10

When booking the car, there was no notification to call the rental company for a shuttle. So, I waited outside the airport looking for an Aucar shuttle for 20 minutes but saw nothing. I called the rental company and waited another 30 minutes without any sign. It turns out the shuttle was from an unmarked car, and the driver didn't recognize our group of six. We didn't know she was the driver, so she left. We had to call again and wait, which was very inconvenient, taking us two hours to pick up the car. Also, there were no staff at the office, and we had to wait five minutes for someone to show up.

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

1 days rental

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Eden Dutt

Australia

1 days rental

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Jan 21, 2019

About Aucar: 6.0 /10

They have no idea about the process. If there is a problem, you just wait for charges and prepayments. The car tire went flat at night, and there was no assistance. We didn't get back to the hotel until 3 AM even though it started around 9 PM.

C.Anthony

Australia

1 days rental

Full Size | Toyota Camry or similar

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sun, Apr 28, 2019

“Good but can be better”

About Aucar: 7.0 /10

Good service but could be improved if a little explanation was given especially to first time visitors to Melbourne,like me. A little explanation on driving rules,tolls and parking in Melbourne would have helped a great deal. There was total lack of communication and personal touch to the service provided.

About QEEQ: 7.0 /10

Booking system was good and efficient.

Australia

1 days rental

Full Size Van | KIA Carnival or similar

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Tue, Jan 22, 2019

“Not at the airport & a wrecked van to rent”

About Aucar: 5.3 /10

We couldn't understand the person who told us where to go & then couldn't understand her when she was picking us up...it wasn't clear that she was a shuttle & not dropping off our van. When we arrived at the rental car location, we had to wait 15-20 min for our car to be ready & then it turned out to be a huge box van (people mover) that looked like it had been in a more than a few accidents! I don't want to drive a wrecked car when we rent a car. I want something in good condition both inside & outside.

About QEEQ: 8.0 /10