I filled in the wrong return time when placing the order. After picking up the car, I realized the return time was set 3 hours earlier. I informed them about this but wasn't assured, so I reiterated the issue via WeChat. When returning the car, they charged me over 400 because I returned it 2 hours later according to the order time and penalized me with two days of rental fees. What a terrible experience.

The service attitude was okay, but later on some issues came up, causing significant losses overall. That's about it.

They have good options on car to select from.

It is an easy booking from EasyRentCars.

Told I had an “upgrade” to a Jeep Cherokee which had serious damage to the left hand side of the vehicle. Stated I wanted a small car not a damaged SUV and informed they had no small cars and gave me a Hyundai. This car had serious understeer, accelerator would not engage when accelerating from stand still for 5 to 10 seconds then it would lurch forward. had only 1/4 of a tank. When I returned vehicle to “Tina” she said she would cover part of the fuel and knock $5 hire per day off. I would have much rather Ed the vehicle (or similar) that I had asked for and not had the condescending experience of being offered “an upgrade”. Car was not roadworthy for purpose and Tina, while giving a return, was still obnoxious with her attitude.

Like: Easy to book
Dislike: Nothing