8 /10 Very good
Reviewed: Friday, December 20, 2024
Like: The staff at pick up is friendly but staff at drop off is not friendly.
Dislike: I was told that cash is accepted at drop off counter, but then when I wanted to make cash payment over drop off counter, the staff told me only credit card is accepted.
Read More >8.2 /10 Very good
Reviewed: Friday, December 20, 2024
Like: Had originally rented a cabriolet, but weather had deteriorated. Staff was brilliant in getting me a replacement vehicle that surpassed my expectations (BMW 530i).
Dislike: Were kept waiting for a while because staff was discussing an issue with a previous rental among themselves.
Read More >9.8 /10 Excellent
Reviewed: Friday, December 20, 2024
Like: DRIVING ON INTERNATIONAL ROADS
Dislike: HARDLY SOMETHING
Read More >9.2 /10 Excellent
Reviewed: Friday, December 20, 2024
Like: I like the car’s condition, and how it was so easy to find the location of the car service
Dislike: Finding the drop off location was a bit of a hassle. We ended up dropping the car at another Eurpcar’s location, however within the same area
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Paying for additional driver was not expected
Read More >8.3 /10 Very good
Reviewed: Friday, December 20, 2024
Station manager at Alexandria station was very kind, and tried to help us as much as he could.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
a little busy at the time for pick up due to only 2 service at the time and some customers spend too much time and questions on it
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car.
I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge.
I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Good as always. Clean and reliable and flexible service.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Rented the car from Melbourne airport. Even though it was close to mid night both the staff members at the main counter were very helpful. They were quick in providing the rental cars. Got KIA CERATO in a clean condition. Also requested for a baby seat which the staff already arranged for in-advance. Document check and other formalities were quickly completed.
During return the staff was available at the Drop-off zone. They confirmed the full fuel indicator and also took a photo as confirmation. Gave enough time to take out stuff from the car. Overall it was a very nice experience, unlike to few reviews which i read previously. Great going guys, will rent again from Europcar when needed.
Read More >9.3 /10 Excellent
Reviewed: Friday, December 20, 2024
Excellent. Counter staff for my pickup was helpful and easy to work with, no upsell of insurance.
Read More >8.3 /10 Very good
Reviewed: Friday, December 20, 2024
All good.
Read More >8.3 /10 Very good
Reviewed: Friday, December 20, 2024
Excellent car and good rate.
REALLY ANNOYED at being billed over $20 for providing the drivers licence of my wife and not being told we would be CHARGED FOR A SECOND DRIVER BEING REGISTERED - even if she didn't drive the car.
This was DECEPTIVE practice.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Friendly staff, car in great condition. Way to many entries on the keyboard for the service agent to finalise the paperwork.
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
There's no warning about fuel charge after return. Be aware of that. Fuel meter indicated full when I returned the car. Still, I got charged for 8 litre(AUD30) the day after.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Great car, but they charged us for 6 litres of fuel just after we filled it where it clicked of twice at the pump. An issue to still be resolved with Europecar.
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
Just another big company with scant regard for customers.
Read More >9 /10 Excellent
Reviewed: Friday, December 20, 2024
スバル フォレスターまたは同等の車と言うことで、フォレスターでは無かったが、良い車だった。
カーナビゲーションが慣れなくて、使いづらかった（日本でも新しい車では同じことだが）。
Read More >F.Ferro del Valle
Melbourne
6.7 /10 Average
Reviewed: Friday, December 20, 2024
Car unusually old.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
car was great
Read More >7 /10 Good
Reviewed: Friday, December 20, 2024
Unclear on how to drop off the car.
Read More >8.7 /10 Very good
Reviewed: Friday, December 20, 2024
Car was too big for one person also the brand of car was very thirsty in relation petrol and not very eco friendly
Read More >5 /10 Average
Reviewed: Friday, December 20, 2024
The pick up process was disgusting. 45 minutes in line after having booked is a disgrace and meant we had to cancel booked activities in Melbourne City. Why I had to stand in line while people who had not booked ummed and ahhed over choices or had to have every said twice due to language barriers is beyond me. Why I had to write on scrap pieces of paper which were then scanned or give details that I had entered under my booking was also staggering. My past rental experiences at all other large airports in Australia have taken 10 to 15 minutes. It was unbelievable. I happened to see the manager in the car park and asked her how this could be, she suggested I join the loyalty programme, nothing about how they can sort the issue inside that was going on. When I suggested having a separate desk for people who had not booked she said this had been tried and did not work as they got served faster thasn those who had booked in the end. How the hell does that happen. There were 5 staff working, if you make just 1 line for those who have not booked then it must become faster for the people who have booked with four people serving them. If there is no one in the non-booked line then that person can also serve a booked person. Where is the reward for booking ahead. This was a monumental clusterfuck that affected the whole day for a group of visitors who had one day to spend in Melbourne. One of the group had to cancel seeing his sister for lunch who he had not seen in 5 years as we had other booked activities to get to. I would not be writing this if this was the way it is in Australia but past experience means I know it isn't and something was wrong with this company office.
Further we did not get a Nissan X Trail as requested, we have had the X Trail twice before, and I am aware how that is never guaranteed the Subaru Forrester was nothing on the X Trail.
A real disappointment and will not be using Europcar again.
Read More >9.3 /10 Excellent
Reviewed: Friday, December 20, 2024
We did not receive the car that we booked for which was the subaru forester. Instead we got a kia sportage which we could have easily booked for lesser price. Other than that, everything went without a hitch
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
very nice
Read More >9 /10 Excellent
Reviewed: Friday, December 20, 2024
Europcar has different car classes as advertised on easyrentcar.
I booked a RAV4 but Europcar would not give me one for the price. They would only give me a Mitsubishi ASX.
Had to pay 2x the advertised price for the correct size and class vehicle.
Not happy at all.
Get this fixed.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Service fast and nicely. The car is in a good condition.
Read More >7.7 /10 Good
Reviewed: Friday, December 20, 2024
Ended up in a different car. I have always used my debit card as I do not own a credit card but was told at pick up that is not allowed with this booking as I hired a premium car. This information should have been passed on at time of booking. I then ended up with A choice of 2 cars since everything else was booked out. A camry or Renault, I asked what was a Renault and was told its a nice sedan. I paid for that and was given a Renault koleos, a big SUV not a sedan.
Read More >9 /10 Excellent
Reviewed: Friday, December 20, 2024
Got a better can than I booked which was great. Will use europcar again because of this
Read More >9 /10 Excellent
Reviewed: Friday, December 20, 2024
Not exactly provided me toyota Rav4 but a Hyunda one instead - this is a little bit dissapointing
Also they charged 100$ deposit but not yet returned.
Read More >9.3 /10 Excellent
Reviewed: Friday, December 20, 2024
Good
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
We had the best experience with Europcar at Melbourne Airport! The lady behind the counter was lovely and we were pleasantly surprised when we walked out into the car park area and discovered that she had upgraded us! The car was practically brand new, having only done 3000kms!
When returning the vehicle, again, customer service was excellent and it was totally hassle free.
We could not speak more highly about our experience with Europcar and will definitely be recommending Europcar to everyone!
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
All good as always!
Read More >8.3 /10 Very good
Reviewed: Friday, December 20, 2024
Excess human involvement. The process could be significantly more electronic or simplified.
They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Excellent swift service
Read More >9 /10 Excellent
Reviewed: Friday, December 20, 2024
Poor communication to customer
I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”.
There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’
I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me
I rate this the worst travel ever
Read More >9.3 /10 Excellent
Reviewed: Friday, December 20, 2024
the counter staff was helpful. the process was smooth. car was clean
Read More >9.3 /10 Excellent
Reviewed: Friday, December 20, 2024
Good vale & a female staff was picked phone and she is a very patient to answer my questions, and helped us to fine the right petrol number to fill the car that we rented. Thanks to her.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Onboarding and Guidance was on point - they had made sure that I understood the rules before handover.
The car was fresh and clean as I was given the keys for a brand new car which had only driven 17 kms.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
The Europcar office is easy to find, instruction provided to pick up and drop off car is very clear and useful. Customer service is very helpful and polite. The SUV car I rented is pretty new and spacious, my kids like it very much. We really enjoyed the trip, double thumbs up for Europcar :).
Read More >9 /10 Excellent
Reviewed: Friday, December 20, 2024
Counter staff were shocking communicators
Read More >2 /10 Poor
Reviewed: Friday, December 20, 2024
Because we were a group of five, considering the number of people and luggage, we rented a Toyota Kluger. The seats were spacious, and the trunk was large. When we arrived at the EUROPCAR near Melbourne airport, the staff told us that the previous renter had not returned the car yet and suggested we rent from Budget, claiming it would be $100 AUD cheaper. When we arrived at Budget, it was indeed $100 AUD cheaper in rental fee, but EUROPCAR included comprehensive insurance. Adding the same insurance coverage at Budget cost an additional $49 AUD per day, making the insurance from our previous contract not applicable there. After more than an hour of communication, we returned to EUROPCAR and explained the situation to the staff. The staff then communicated with Budget again and offered us an upgrade to full insurance for an additional $40 AUD, to which we agreed. However, when we finally picked up the vehicle, it was a Jeep, which was very narrow. Three women in the back seat felt cramped, and the trunk was small. With three 20-inch suitcases and two 24-inch suitcases, it was completely full. Backpacks and other items had to be placed under the seats, making the already cramped space even more crowded...
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
The service was enthusiastic and quite professional.
Read More >2 /10 Poor
Reviewed: Friday, December 20, 2024
Very bad experience. When returning the car at Melbourne Airport, we were in a hurry to catch a flight and were unfamiliar with how to get into the Europcar garage. We went to the Europcar return office to ask for directions, but the staff ignored us and refused to help. They seemed to take pleasure in our distress, knowing we were about to miss our flight. They refused to give us directions to the parking spot nearby and insisted we drive to the designated location. Luckily, we found other helpful people at the airport; otherwise, we would've missed our flight. Due to the rush, my friend's mom twisted her ankle while moving luggage, which caused significant discomfort during our trip. We are extremely dissatisfied with the staff's indifferent and gloating attitude.
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
The experience was great and the service was excellent.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Not bad!
Read More >Mignon Archibald
Melbourne
10 /10 Excellent
Reviewed: Friday, December 20, 2024
Renting and returning the car was quite convenient, with detailed return locations. It was a good car rental experience.
Read More >6 /10 Average
Reviewed: Friday, December 20, 2024
The staff were enthusiastic and sincere, and the employees were patient. The car was in good and clean condition. However, there was a suspicion of double charging for the rental fee. I had already paid the full rental amount to Zuzuche, but when I collected the car at the counter, I was asked to swipe my card for the rental fee again. I thought it was a pre-authorization, but the bank statement showed it as an overseas transaction, which was perplexing and worrying. I had to check with the bank after returning to verify if there were double charges, which was quite troublesome.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
The pick-up location is right across the arrival hall at the airport. Just cross the street and you can see several car rental signs. I originally rented an Outlander but got a brand new Forester with just 2000 kilometers on it. It has a lot of space, great horsepower, and the AWD is really smooth.
Read More >6 /10 Average
Reviewed: Friday, December 20, 2024
Everything went smoothly overall. The car's condition was okay, but it wasn't the model I originally booked.
Read More >2 /10 Poor
Reviewed: Friday, December 20, 2024
I will never rent from Europcar again. There are too many rules and it's not user-friendly.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
The company's staff are very responsible and helped me promptly when I encountered difficulties.
Read More >6 /10 Average
Reviewed: Friday, December 20, 2024
Average
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Returning the car was very convenient.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Excellent service, easy rental and return
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
The lady at the rental counter at Melbourne Airport was very cheerful, embodying the spirit of Melbourne. Hard to describe, but it was funny!
Read More >2 /10 Poor
Reviewed: Friday, December 20, 2024
The counter staff said they didn't have the model we had reserved in advance (Land Rover), but we saw our reserved model on site. Europcar insisted they couldn't find the keys for that car. Since we urgently needed a large SUV, we ended up with a Mitsubishi (a much cheaper model). A similar situation happened before in the USA, but Hertz there promptly gave us a replacement without any hassle.
Read More >Franklin Raphael
Melbourne
2 /10 Poor
Reviewed: Friday, December 20, 2024
After returning the car, I handed it over to the staff without any issues. Once I returned to my country, I found out that nearly 10,000 RMB had been deducted from my account. They claimed I didn't refuel the car, and that I had used one car for 11 days when I only rented it for 4 days. I contacted customer service and provided my flight ticket and refueling receipt, which led to a refund of just over 400 RMB for the fuel. When I inquired further, they said it was all insurance charges. How could insurance for a 4-day rental cover 11 days? Additionally, when they deducted the amount from my credit card, a transaction fee was already taken. Even after the refund, I'm still out on the transaction fees, and there's over 9,000 RMB unaccounted for. Is there any chance I would rent from you again?
Read More >4 /10 Average
Reviewed: Friday, December 20, 2024
Small company, few vehicles, the specified model was not available at the store.
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
Car pickup was pretty easy; it's my first time renting a car abroad.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Very convenient, 200 meters left from the terminal exit
Read More >2 /10 Poor
Reviewed: Friday, December 20, 2024
The first staff member was inexperienced with the process and system operation. When they couldn't provide the reserved car model, they were unable to effectively communicate with the manager. The following supervisor who assisted had a very poor attitude, being indifferent and unhelpful. They offered a lower-end vehicle with only $25 compensation or an upgrade at an additional cost. Then, yet another supervisor came with a different solution. Overall, the experience felt highly unprofessional.
The car's condition was acceptable, but the service was very poor. I will avoid using this company in the future if possible.
Read More >4 /10 Average
Reviewed: Friday, December 20, 2024
The car rental and related insurance fees were fully paid on the Zuzuche website. However, at the local store, I was required to pay an additional 100 AUD deposit...
Read More >2 /10 Poor
Reviewed: Friday, December 20, 2024
The reserved car model was unavailable, and Europcar downgraded us to a different car. Communication with customer service was futile. We waited nearly two hours with hungry children. It's unclear if it was discrimination against Chinese people or just poor service from the rental company. The experience was extremely disappointing!
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Pretty good.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
The staff were very patient and friendly. There was only one person ahead of me, so the process was quick. Not bad.
Read More >2 /10 Poor
Reviewed: Friday, December 20, 2024
The car wasn't fully fueled when I picked it up, but I returned it with a full tank. They didn't reimburse me for the fuel difference, which is a matter of integrity.
Read More >2 /10 Poor
Reviewed: Friday, December 20, 2024
I placed an order on Zuzuche on September 23, and paid 688 RMB in full with my credit card. On October 8, Europcar charged 660.39 RMB to my credit card. I was charged twice for the rental. Overcharged me.
At the rental counter, they swiped my card twice, once for 100 AUD and once for a smaller amount. They said they would refund the 100 AUD but it was never returned.
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
Good attitude, no upselling.
Read More >2 /10 Poor
Reviewed: Friday, December 20, 2024
When picking up the car, no staff confirmed the car's condition before letting customers drive off. Later, they blamed existing scratches on the customers. Customer service response was extremely slow and inefficient; it has been three months and there's still no resolution. If you rent from this company, be very cautious. Make sure to video record the car from all angles before picking it up to protect yourself.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Efficient service and good customer service
Read More >2 /10 Poor
Reviewed: Friday, December 20, 2024
This is a terrible car rental company. They gave me a broken car with a dead battery that can't charge itself, making it impossible to start. This ruined two days of my trip! Afterwards, they kept charging my credit card without providing any invoices. My time in Melbourne was ruined because of this car issue. Never go for these big name companies again. Garbage! Cheaters!
Read More >Bernice Virginia
Melbourne
10 /10 Excellent
Reviewed: Friday, December 20, 2024
Okay
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
The store was easy to find, just across the street from the terminal. Though there was a peak rental period and I had to wait in line for a while, the paperwork was processed quickly. They didn't aggressively sell insurance, and once they copied my documents and handed me the keys, I was good to go! Exiting the parking lot was smooth.
Read More >2 /10 Poor
Reviewed: Friday, December 20, 2024
Previously, including right after arriving in Australia, I rented a car from Europcar. They usually have European cars, and the quality is quite good. I never had any issues before, so I only checked the car body before renting and overlooked the rims. When returning the car, they claimed there were scratches on the rims that I caused. It was obvious that the marks were old damage, as even the tires had no scratches. Trusting them turned out to be a trap. The same thing happened again. The rental checklist only showed four damages, but upon inspection, I found damages on the rims and glass.
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
Both pickup and return were very convenient.
Read More >2 /10 Poor
Reviewed: Friday, December 20, 2024
Unclear charges, extremely poor service, discrimination against Chinese. Called to inquire, but they hung up before I finished speaking. Also, there were unknown charges and an extra day fee deducted. The car model provided was different from the one reserved, and there was no prior notice.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Very convenient, quite fast
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Professional and convenient
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Satisfied
Read More >Christopher Alsop(p)
Melbourne
10 /10 Excellent
Reviewed: Friday, December 20, 2024
Quick pickup process and detailed explanations.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Very satisfied, the vehicle is new and the service is fast.
Read More >2 /10 Poor
Reviewed: Friday, December 20, 2024
The experience was very disappointing. During pickup, the staff was unprofessional, and it took nearly 40 minutes to get the car. Additionally, due to the staff's unprofessionalism, the deposit was charged incorrectly twice. After the supervisor corrected it, 500 AUD was still charged twice, and only one amount has been refunded so far, leaving me worried about the other.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Very good
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
The overall service was good, explanations were clear.
Read More >Hamiltion O'Connor
Melbourne
10 /10 Excellent
Reviewed: Friday, December 20, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Good
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Yes car was near new and fantastic.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
So easy to book. Wouldn’t hesitate to use again or recommend
Read More >6 /10 Average
Reviewed: Friday, December 20, 2024
The service was really slow.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Excellent! Both pick-up and drop-off were very simple. We just gave the car a quick look-over. We felt sorry for not washing the car before returning it, but their staff said it was their job and we could leave it to them! Very convenient! Highly recommended!
Read More >4 /10 Average
Reviewed: Friday, December 20, 2024
I booked a child seat through the rental company, but when I arrived at Melbourne Airport, the rental counter said I hadn't reserved it in advance and they didn't have any available on the spot. They told me I had to find a child seat myself before my 2-year-old son could get in the car! I made countless phone calls and searched all over the airport and nearby areas, but couldn't find any child seat rentals or sales. Talking to the rental company's representative over the phone didn't help either. Eventually, the rental company told me to come back the next morning to pick up the car, maybe they would have a child seat, but only 50% chance, and they couldn't guarantee it. Fortunately, the rental company called me later in the evening to inform me that a child seat was available.
Read More >8.7 /10 Very good
Reviewed: Friday, December 20, 2024
Horrible Chery vehicle. Worst car ever hired.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
The car rental company is right at the parking lot opposite Terminal 3 of Melbourne Airport. Picking up and dropping off the car is very convenient, and the staff are quite friendly. When they learned that we had a child with us, they provided a car seat for free. When returning the car, make sure to mark the parking lot entrance on the map early. Once you drive into the parking lot, the return point is immediately there. The employee just walked around the car once to complete the check, which was very quick.
Read More >4 /10 Average
Reviewed: Friday, December 20, 2024
The reserved car was not available, so we had to take a downgraded one with a huge price difference! Offering a tank of gas doesn't make up for it! Absolutely disgusting!
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
Good
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
The car pickup and return process with Europcar is very straightforward. The service is good and the car is quite new. I rented a BMW 220i convertible which was almost brand new with only 3000 kilometers. The car was in perfect condition!
Read More >9.4 /10 Excellent
Reviewed: Friday, December 20, 2024
Like: Vehicle was in good condition ..
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
It's okay
Read More >6 /10 Average
Reviewed: Friday, December 20, 2024
The airport staff were not very nice. Previously, when I rented from another company, we checked for scratches on the car together. This time, however, they said it's our responsibility to inspect the car ourselves. Later, the tire blew out, and when I called for assistance, they were very impatient. Both of these employees were not local Caucasians.
Read More >2 /10 Poor
Reviewed: Friday, December 20, 2024
The staff engaged in upselling behavior.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
The instructions were clear and the service was excellent.
Read More >2 /10 Poor
Reviewed: Friday, December 20, 2024
On the second day of the rental, the tire had an issue and the car couldn't be driven. Called over thirty times and no solution was provided. Ended up having to stay overnight in a nearby town. The next morning, made over ten more calls and ultimately had to drive the problematic car to a nearby repair shop to get an old tire replaced, then drove over a hundred kilometers to Melbourne to get a new one. Wasted an entire day, and I had three kids and my wife with me! Terrible service!
Read More >
