The car was so dirty that I asked for another car. The second car was not much better (garbage, crum

The originally booked SUV was not available and was downgraded. When we got the keys and entered the car, the safety lock was broken, which was unsafe especially for children. We switched to a second car, only to find the air conditioning blew out hot air. After much hassle, we switched to a third downgraded car, wasting nearly 2 hours (from the original 1 PM to nearly 3 PM). In a hurry, we took the third downgraded car, but soon discovered it had no GPS and not even a USB port. During our 4-day Melbourne trip, we had to navigate with 3 phones taking turns. We couldn’t listen to music or take photos to save battery for navigation. Charging phones became our top priority every night at the hotel, or we couldn’t use the phones for navigation the next day. In desperation, we bought a car USB port, which didn’t work in the car but worked fine in a friend’s car, proving the car port was broken. Terrible service!!!

I filled in the wrong return time when placing the order. After picking up the car, I realized the return time was set 3 hours earlier. I informed them about this but wasn't assured, so I reiterated the issue via WeChat. When returning the car, they charged me over 400 because I returned it 2 hours later according to the order time and penalized me with two days of rental fees. What a terrible experience.

They are really helpful.

Car price and customer services are really good.

Even though the vehicle wasnt the car we booked, it ended up being better as it was more roomy and one of my family members was in a wheelchair so it suited us perfectly. Only thing I didnt like was it was black.

Like: Great service.
Dislike: None.