Very Happy

Shuttle service to and from Terminal 2, easy to find. Booked a RAV4 but was given a Yaris Cross instead. The car was smaller and the driving experience was not as good due to the downgrade.

The airport shuttle bus is very convenient

The rental office is located on the outskirts of the airport, and finding the shuttle bus location is not clear. However, the customer service was good, and car inspection was done immediately upon return, avoiding misunderstandings from the lack of handover.

The rental office is not inside the airport, but the shuttle service was prompt, arriving within 10 minutes after a call. However, since we were new to Melbourne, it took us some time to find the pickup point. The car was very new, with just over 6000 kilometers on it, and it was very easy to drive. On our way back to the airport, other renters informed us that we needed to register on the local traffic website to pay toll fees, but the rental company did not provide this information when we picked up or returned the car. We had to resolve it ourselves and risked fines if it wasn’t addressed in time. The rental company didn’t assist with this, which was very inconvenient for foreigners. We called them again for confirmation and support but received no callback. After returning to our home country, we managed to resolve it through the rental company.

Good