The rental office is located on the outskirts of the airport, and finding the shuttle bus location is not clear. However, the customer service was good, and car inspection was done immediately upon return, avoiding misunderstandings from the lack of handover.
“Otherwise 10/10 experience ruined by utter neglect of a critical detail. Improve for 30% Sales Jump.”
About East Coast Car Rentals:8.7/10
Why not clearly state that there is a shuttle service from Melbourne airport to 2 Tarmac Drive, at 30 minutes interval, and shuttle service operating hours, at this x location indicated clearly in a picture of the Melbourne airport map?
i ended up having to spend A$35 to get a taxi from the airport to pick up location; and learned only when i returned the vehicle 7 days later, of the pickup service every 30 minutes.
It's like the chef put in all his efforts to create the legendary masterpiece dish, and right before delivering to the customers, the waiter let the dish gets cold sitting for 30 minutes as he neglects it and do other stuff.
You clearly intended for maximum customer satisfaction, hence the resources and brainpower put into ensuring there is the shuttle service. Why not advertise that CLEARLY and BOLDLY to make sure potential customers know it?
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