Melbourne, Phillip Island, Great Ocean Road

Shuttle service to and from Terminal 2, easy to find. Booked a RAV4 but was given a Yaris Cross instead. The car was smaller and the driving experience was not as good due to the downgrade.

Satisfactory

Very convenient. If your English isn't good, just wait at the dedicated shuttle stop for a bit, hop on the rental company's shuttle when you see it and show the driver your booking. That's usually enough to handle things. Once at the counter, just give your booking, necessary documents, ID, and credit card to the staff.

The rental location is not in the arrival hall; you need to take a shuttle bus 1-2 kilometers from the airport to pick up the car.

They aggressively push extra insurance and freeze $1000.