Everything else was fine, but when changing the car, the gas tank wasn't full and we were charged extra for gas, which was quite expensive.

The service at this Melbourne branch is poor, maybe because all the staff are women. They don't explain basic vehicle operations, unlike Brisbane. Since it was not a familiar car model, I didn't know whether it had a handbrake or footbrake, and how to open the fuel cap (which was confusing). The most irritating part was that when I returned to retrieve something I forgot just half an hour after returning the car, it was already gone, and they pretended to help me look for it. They had a group of Southeast Asian-looking workers.

Very friendly shuttle driver. Clean car. Liked that they took photos of car before I took it.

The car an Equinox, was very economical and the seats were just superb. No issues with the car.

Happy with booking process on line

Haven’t yet got the $500 bond back as yet (3 days). That’s not so good.