The rental office is not inside the airport, but the shuttle service was prompt, arriving within 10 minutes after a call. However, since we were new to Melbourne, it took us some time to find the pickup point. The car was very new, with just over 6000 kilometers on it, and it was very easy to drive. On our way back to the airport, other renters informed us that we needed to register on the local traffic website to pay toll fees, but the rental company did not provide this information when we picked up or returned the car. We had to resolve it ourselves and risked fines if it wasn’t addressed in time. The rental company didn’t assist with this, which was very inconvenient for foreigners. We called them again for confirmation and support but received no callback. After returning to our home country, we managed to resolve it through the rental company.
The staff were very enthusiastic, proactively providing maps and other information about Melbourne. They also eagerly promoted full insurance. Considering that I haven't driven a right-hand drive car for two years and the traffic situation in Melbourne is quite complex, I purchased the full insurance. The vehicle was a new car with 15,000 kilometers, and it had great power.
“Online booking easy but not seamless in execution”
About East Coast Car Rentals:8.0/10
Very friendly shuttle driver.
Clean car. Liked that they took photos of car before I took it.
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