3723rentacar Car Rental

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The staff went to handle other matters (there was only one person), encountered a traffic delay on the way back, resulting in me picking up the car more than an hour late. This made my trip to Makaino Farm in the Tokyo suburbs a complete waste of a day as they stopped selling tickets at 2 PM due to their training. The staff's apology seemed sincere, but the customer service and management were full of excuses from the very beginning and were extremely perfunctory when discussing compensation. Completely untrustworthy.

Satisfactory

Pick up was inflexible. My baggage was lost and I requested them to wait but they were not able to. In the end I came out 1 hour late as I needed time to settle the admin and they left. I had to go to the city to pick it up costing us a lot of inconvenience and money

the counter staff tried his best. I tried to understand from his point of view. The only problem i had was the battery failure to solve it promptly or give us adequate time to continue our journey . Thankfully , we have full insurance coverage against battery issue and rescue service.

Paid for an A3 but received a different car with a different price.

Very satisfied

Very satisfied

- Customer service was very proactive in reaching out once the booking is confirmed. Along the way till the collection, there was regular touch point to finalise my booking to add snow tyres, etc rental etc - Pick up at Airport which is very helpful. They were in contact to help me locate them - No counter at the airport, handover was carried out at the carpark - Handover was in Tokyo at my hotel which is very convenient - Rather surprised and disappointed with the condition of the car. Rather old, lots of scratches and just look unappealing - Performance of the car was average. The car lacks power and it is especially challenging in Japan's hilly condition

The staff member Zhou who assisted me during pickup was very friendly and helpful. The snow tires on the vehicle were slightly worn but acceptable.

The staff for car delivery and pickup were very friendly. They waited for an extra hour due to some unexpected situations.

The car given is spacious however it is an old car. The car front car lights are not bright enough, wiper water is not refill and the car body is full of dims. Luckily, I took the video before we took over the car to prove we didn’t damage the car. The service crew in Tokyo is excellent and he gained most respect from us.

Service staff is very helpful, and provides complete necessary information we need. Appreciated!!!

The car is very old and we pay the high price and expecting me to write good review not anymore

They were very efficient, even return me parking fee for the pick up car parking fee. They were friendly and easy to communicate.

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The car rental company service staff is very helpful and accommodating. Seeing that they weather is cold, he continuously looked after my well-being and asked me to wait in a car when he settled the handover procedures. The process was smooth and the staff was caring and thoughtful. Definitely will hire their services when I am back in Japan.

Mr Wang was very helpful and he can speak Mandarin which was very convenient. I strongly recommend my friend to engage him again.

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Everything was a breeze. Flexibility to arrange to return the car at our preferred location instead of the designated point for a fee.