Alamo Car Rental in Montreal

Satisfied

There was no Toyota CHR at the pickup location, so I got a large SUV, a Ford Explorer. It was two levels higher than expected! Great surprise!

Tout c est très bien passé

Very impressive, I paid 300 dollars and got a new BMW X3. Great value for money.

Nous aurions aimé lors de la restitution du véhicule avoir un écrit pour dire que le véhicule rendu était en parfait état. On a rendu les clefs et au revoir.

Estuvo espectacular coche nuevo y súper limpio ágil la recepción y entrega!!

It seems that there's a communication issue between the pick-up location and the rental platform. The location had no cars available, but I could still place an order online. After placing the order, I couldn't actually get a car, and the refund process took a long time. My order has been unresolved for over 10 days now, which is very frustrating.

Returning car was difficult to find on Union station. A note on paper work to say entrance to rentals is underground behind Bay st would be helpful

Es la primera vez que la renta de un auto es muy fácil y respetan la tarifa sin argumentos de que debes comprar más seguros. Fue muy rápido

Very happy with the vehicle. Staff were helpful and accommodating. However, we did have a few issues: 1. We were kept waiting a long time for our vehicle, even whilst other customers who came to pick up their vehicle after us were given theirs. 2. Despite insisting on a 4x4 and having been assured, both pre and post rental, that we would be supplied a 4x4, we were almost not given one. Had I not insisted at the time of pickup, our vehicle would have been given to another customer. (It was the last vehicle but one and I heard customer services offer it to another customer before I pointed out to them that I had insisted on a 4x4 and that had been agreed). 3. The QEEQ deal included a free tank of fuel. This caused issues both at pick up and drop off. When I raised it with them, staff at pickup did not appear to be aware of this and did not know how to mark it on the reservation . Staff at drop off therefore initially tried to charge me a tank of fuel, which caused a delay on drop off.

Very good

Excellent service

Parfait, aucune surprise équipe très pro et très disponible y compris pour donner conseils et explications

Very good rental, car was in very good condition and new

Tentatives de ventes forcées d’assurances supplémentaires malgré le contrat souscrit avec assurances tout risques et dans franchise.

Une information erronée m'a fait prendre 2 jours dans le New Jersey, incluant des frais d'hôtel et restauration pour personnes

Voiture conforme, propre , peu d’attente au guichet. Ultra rapide au retour. Juste une voiture mal garée m’a empêché de sortir. Sinon parfait

Conforme mais sans plus. Le siège auto fourni était vraiment très sale. Personnel peu avenant.

Trop long pour récupérer le véhicule.

alamo nous a presenté un vehicule qui allait mieux a nos besoins et une gratuite sur le 2 eme conducteur et le gps gratuit . en plus le ford edge etait tres bien