Budget Car Rental in New York, NY

Over two hours long wait at a stuffy hot waiting room in LaGuardia. No compensation, not even sorry for the long wait. Waisted half a day of our trip.

2 hour wait for the car was t great, but Counter staff Desmond handled this with humour and confidence. Well done!

Car drivable but had faults (cruise control and collision warning inoperative and warning lights on). Were not advised of existing damage to bodywork. Car had 90,000 on clock so not a new vehicle. Counter staff and return staff very pleasant and efficient.

We were delayed at immigration with an interminable line! By the time we arrived at the Budget office, it was closed. After evaluating the options, I decided to hire a car for 24 hours from Avis; while I was in the Avis office, I heard another customer say that he had a Budget reservation, I asked him about it and he told me that Avis and Budget are the same company, so I was able to pick up the car I had originally reserved from the Avis counter. I was glad I did not spend the extra money on a taxi or additional rental, however a little more information would have gone a long way to relieve the stress and not make us waste another hour looking for solutions, after we had been traveling for more than 24 hours.

Please see above, it was way below what I am used to experiencing with Budget.

Good Hospitality, Appreciate if you could add more staff in JFK so that the que gets faster.

高速代の請求が良くわからない

prolonged and inefficient service. will not use Budget in the future.

In the middle of the trip, a warning light came on that required an engine oil change - something that forced us to go into the Baguette branch on the way, apart from that the trip was good and comfortable

the category I booked was not available for some reasons, they gave me a SUV at the same conditions. excellent

The vehicle was making noice on the highway at high speed. Unfortunately, we could not exchange the car since we were not close to any major city and have enough time to change our car.

Here's a comment you can use for Budget Car Rental: --- I’m extremely disappointed with my recent experience with Budget Car Rental at JFK Airport. Despite booking a car through QEEQ and paying in advance, I encountered several issues. The staff were unhelpful and rude, and I was informed that no cars were available upon arrival. After finally getting a vehicle, I was later hit with an unauthorized charge of USD 1202.39 on my credit card, despite being assured by customer service that there would be no extra fees for dropping off the car at a different location. I’ve tried to resolve this directly with your customer support, but I have yet to receive the refund that was promised. As a visitor from London, this entire experience has been incredibly stressful, and I’m now worried about additional charges on my credit card due to this error. This kind of service is unacceptable, and I would not recommend Budget to anyone based on my experience.

As I said before I ran into a lot of problems with my cars: - first car looked reasonable but discovered later that rubber of windshield whiper was loose (not practical since it rained a lot). Furthermore car notification that car needed a engine oil now. Had to swap car - second car less comfortable and after one day received a notification of engine malfunction. Had to swap cars again. However, closest Budget location was >60 miles away. Very inconvenient and time consuming - third car was fairly new and quite good. Budget representative tried to give me a Dodge Charger first which is not a SUV at all. Eventually after waiting I was offered a good car. At the end of my trip this car also gave a notification that engine oil change was due.

I had lost days on my trip, had to cover additional hotel costs. lost a meeting which i had to reschedule for September. lost days on my bookings that i paid for. How was i to drive in the rain with no windshield wipers. Was emailed a credit and no credit passed

Wait at the pickup is unbearably long.. was expecting a much smoother pickup since all information was provided months ago and reservation was made with full prepay long ago

Very satisfied, the staff were very enthusiastic. I got a free upgrade since my model was unavailable.

The store's service attitude was terrible. They accepted the order even though there were no cars available. It took more than three hours to get a car. The air conditioning also had issues. This is the first time I've encountered a car with air conditioning problems.

It took too long to pick up the car in New York, around 1 hour.

Very satisfied

The quality of the car was better than expected.