Not perfect, but excellently handled

高速代の請求が良くわからない

車種をグレードアップしてもらえたことは助かりました。あのクラスじゃないとワシントンまでの4時間の運転は厳しかった。ナビも日本語対応助かりました。

The vehicle was making noice on the highway at high speed. Unfortunately, we could not exchange the car since we were not close to any major city and have enough time to change our car.

The service was very good and satisfying. I was also very pleased with the car—a brand new Mondeo in excellent condition. It was handed to us spotlessly clean. However, we returned it dirty and with slightly less fuel (just as it was when we picked it up). Everyone was quite reasonable and didn't make a fuss about it. Overall, it was a satisfying experience. The only inconvenience was that the return location I chose was not on a main street but inside a hotel, without any signs outside. It took us a while to realize it was inside the hotel.

It's okay.

The service was quite enthusiastic. Seeing that we had a large group, they upgraded us to a larger American SUV for free. Overall, it was just okay since we only borrowed the car for one day and nothing particularly stood out. We didn't realize the shop closed at 11 PM when we rented the car. When we returned the car, it was already past 11 PM, and there was no one at the shop. The 24-hour hotline was also unresponsive, so we had to return the car the next morning. That night, we had to park the car at the hotel, which was quite expensive given New York's high parking fees!