The service was very good and satisfying. I was also very pleased with the car—a brand new Mondeo in excellent condition. It was handed to us spotlessly clean. However, we returned it dirty and with slightly less fuel (just as it was when we picked it up). Everyone was quite reasonable and didn't make a fuss about it. Overall, it was a satisfying experience. The only inconvenience was that the return location I chose was not on a main street but inside a hotel, without any signs outside. It took us a while to realize it was inside the hotel.