Thrifty Car Rental in Perth, WA

Yes customer service was great when I had an issue with the car rental, quick response

Draw a map in counter to tell people how to get the car.

Clearly fraudulent and deceptive practices

Overall, pretty good

Excellent

Was an ok experience, big let down with the refuelling of the vechile on return. Got charged $35+ for 30km worth of fuel or 6Ltrs worth or 5Lt per 5km..... When i questioned it i offered minimal answers and justbtold yep

Satisfied, smooth communication

This time, I picked up the car from the Hertz store at Perth Airport. The service is available until midnight, so you don't need to worry too much about the typical flight times. The pick-up process was much faster compared to the Hertz in Melbourne, possibly because I had rental information saved from a few days earlier at the Melbourne store. The service staff were very friendly. I had reserved a Nissan X-Trail, but when I arrived, they prepared a Toyota Highlander for me. I told the staff I preferred a mid-sized SUV and ideally the Kia Sportage I had driven earlier. The staff apologized and informed me they didn't have the Sportage available, but after calling a colleague, they managed to get a Subaru Forester for me within ten minutes. The car was almost new with only 12,000 km on it and no visible scratches. The staff asked if I had insurance, and I confirmed I had full coverage, so they didn't ask further. Overall, it was a great experience.

The service was good, and all charges were clearly explained. We ended up with a Toyota Kluger, a seven-seater hybrid which was fairly fuel-efficient. However, the car is quite large, so beginners might need some time to adjust.

Everything from booking the car to picking it up and returning it was perfect.

Amazing new and spacy car with free upgrade.

Perfect experience and easy and smooth.

Got an upgrade vehicle was clean tidy and new

Cancelled last minute claiming no cars available.

The charged too much money from my card. According to their statement, it should be only additional 20 AUD for fuel (although tank was almost full), but they charged 40 AUD.

Great!

Great.

Great little car. Excellent on all accounts, just I felt it was a little too expensive.

Quite pricey for just a basic car, but I guess that's how things go over the Xmas season! Overall, the service was great though. The car was nearly brand new and ran well - exactly what I needed.

Unsatisfied