Very good

Yes customer service was great when I had an issue with the car rental, quick response

Easy to use platform and cheap yet quality cars

Satisfied, smooth communication

This time, I picked up the car from the Hertz store at Perth Airport. The service is available until midnight, so you don't need to worry too much about the typical flight times. The pick-up process was much faster compared to the Hertz in Melbourne, possibly because I had rental information saved from a few days earlier at the Melbourne store. The service staff were very friendly. I had reserved a Nissan X-Trail, but when I arrived, they prepared a Toyota Highlander for me. I told the staff I preferred a mid-sized SUV and ideally the Kia Sportage I had driven earlier. The staff apologized and informed me they didn't have the Sportage available, but after calling a colleague, they managed to get a Subaru Forester for me within ten minutes. The car was almost new with only 12,000 km on it and no visible scratches. The staff asked if I had insurance, and I confirmed I had full coverage, so they didn't ask further. Overall, it was a great experience.

The service was good, and all charges were clearly explained. We ended up with a Toyota Kluger, a seven-seater hybrid which was fairly fuel-efficient. However, the car is quite large, so beginners might need some time to adjust.

1. Other car rental companies offer free additional drivers if they are family members or spouses, but Thrifty charges extra. We paid over 20 AUD for three days. 2. We booked a sedan Corolla but received a hatchback. 3. Overall, it was acceptable