“Nice car, not very good service for picking up the car”
About Apex:7.0/10
Apex had not received my details nor payment after booking thru QEEQ. As my flight was delayed and I arrived at my destination late (4:30pm), apex refused to pick us up from the airport because they state last pick up at 4pm. They offered to call me a taxi at my cost and they close at 5pm so I was struggling to make it in time. They had no details nor payment thanks to QEEQ so I couldn’t even get a refund.
Pricing was higher than expected,
244.97 first charge 23/8
505.30 charged before we picked up car 5/10
535.00 when we picked up car on 8/10
Then a credit came through of 500.00 on 19/10 when car returned
Were we overcharged by mistake, please check and report back!
Counter staff very pleasant. Had to point out that booking included my wife as second driver without any charge. One of the few companies I found that didn’t have restrictions for mileage based on 100km within Perth area. There is a map on their site showing boundary limits which is excellent.
Pick up easy, drop off is literally that. Drop the keys and go. The only down side to this is they don’t look over the car or check mileage/fuel so you wonder if you will be contacted for anything in the days after. However this has been 8 days since drop off and no contact but there was’t a need for this as the car was returned in the same condition as pick up.
I have used Apex in NZ and would use again. Only issue was trying to contact Apex before booking as there is only a NZ number.
About QEEQ:9.0/10
Maybe state that UK driving licence holder doesn’t need the international licence. I emailed QEEQ in advance to verify this with the. Email contact from QEEQ and texts with tips and info for collection and drop off and how to contact if any issues.
“Satisfactory. Pick-up/drop-off method "In terminal" is misleading”
About Alamo:6.0/10
Pick-up/drop-off method "In terminal" is misleading as the actual location is at car-rental section. Child seats should be properly installed instead of expecting client who is not familair to install them.
Customer service were accommodating with our delayed pick up due to an unforeseen circumstance. Security deposit refunded 1 day after returning the car.
You can fill out the car rental information online in advance. After arriving at the airport, call the rental company, and they will send someone to pick you up. It is quite convenient.
You can fill in your rental information online in advance. After arriving at the airport, call the rental company, and their staff will pick you up at the airport. It's quite convenient.
Booking process wasn't very good first time as I drop the car off at 3am, it started at 7am so I was thinking the gates must be closed, which in the past has stopped me from hiring from ACE, but now I know about the early drop off I will use ACE again
The car rental company was fantastic . And i really can’t say enough about the staff . I can’t remember the young ladies name but she really made the whole experience a breeze . I would really recommend this company to any .
About QEEQ:10.0/10
This company was great to work with . I didn’t see that much of a price drop . But it was a good experience just the same .
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