1. The brakes were giving loud stressing noise when applied. The vehicle should have been checked before releasing.
2. Wanted to delay pickup time by 1.5 hrs due to my flight time arrival and called the Australian number from Malaysia. The customer service personnel recorded my request but not able to email me confirmation. Passed me to another lady who wanted to charge me a lot extra for the delayed-pickup request which I find ridiculous as it was still within my booking period and I have no intention to delay the drop off time. She finally relented after my reasoning and said will inform the pickup location. Also said that she will email me my requested pick up time confirmation. I DIDN'T RECEIVE THE EMAIL.
The time spent on picking up the car was longer than expected. We waited for almost an hour to get our car.
About QEEQ:10.0/10
Didn't quite understand how the third party insurance from AXA work. Was surprised when I was told that I had to pay the excess of up to $6000 upfront if any accident occurred during my trip. I thought the claim process should be between AXA and Budget and should not involve the user
I did not deal with any Budget staff, I had to pick up the car from the Avis desk.
About QEEQ:7.0/10
I was a bit annoyed that they cancelled my original booking just a couple of weeks before I was due to travel, it had been booked for month, this meant it cost me an extra £300 over the original price/
Very convenient, directly picked up the car at the airport. The car is in good condition, a diesel version of Prado. The staff were friendly, and the terms were explained in detail.
I was given a Mitsubishi ASX which is under the Compact SUV category. It was an excellent vehicle and the boot space is the best I have experienced for a Compact SUV
Although there was a dedicated booth for Budget, the notice on the counter referred me to Avis booth. The joint brand booth between Avis and Budget had to serve 4 groups of customers before my turn. The turnaround could be faster to save 2 young kids from screaming during the wait.
About QEEQ:10.0/10
Rebooking function was activated once, which was greatly appreciated. However, the question raised during the initial booking (which since been addressed) was attended to again post successful rebook.
The waiting time in line was not long, but they only gave us the key when handing over the car, without any introduction or explanation about the vehicle. We had to figure it out ourselves later.
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