CAR RENTAL REVIEWS ON HERTZ IN PERTH

The car that i booked wasn’t available during pick up. I was offered a similar class of vehicle which worked out well. Pick up and return was very seamless. Explanations were straight to the point.

Booking through the app was easy. Just needed to pick the required vehicle type and price. Booking confirmation is fast as well. Just a suggestion, reminders on the booking could be sent to customers when close to the booking dates.

They upgraded us to toyota camry hybrid and did not charge us for a little scratch on front left lower bumper

Good as usual

Good and easy

No

After returning the car, I was charged three times without any explanation. Calling them did not give me any feedback.

The Hertz customer service was excellent and gave me a choice of vehicles which was perfect for us travel

All worked perfectly

The car was fine - we just think the huge fee you charge for returning the car to a different location is over the top as we are sure the car would of been driven back to the original location from where we returned it.

we booked it all online

Pros: The pickup and drop-off locations are very convenient. The staff is also very friendly, and the vehicle's condition is quite good. Cons: There's no clear information about self-service return, no clear return instructions, and no one to inspect the car with you (relying entirely on mutual trust). No one explains how to use the vehicle. The parking lot even lacks staff to consult about driving the vehicle. But I had the same experience with Avis before. Maybe it's assumed that passengers renting the car are already familiar with it. Overall, it's still quite easy and hassle-free. If you're particular about what I've described, I recommend asking the counter staff for all the necessary information when handling the procedures.

The car pick-up and drop-off process was extremely quick with no hidden charges. We extended our rental by one day and added an extra driver at the counter, and it cost only 140 AUD, including insurance and rental fees. We thought we might have to buy additional insurance at the counter, but the staff explained it was unnecessary because our rental already included insurance with no deductible. They also said we didn't need to wash the car unless it was very dirty.

We got the new car. The service when pick up n drop off is good..

Picking up & returning at odd hours of the night. Finding the rental counter outside the terminal may not be easy, however as I am already familiar with the layout of Perth Airport so no issue

The car wasn't clean enough

Car was not as ordered, they said they do not have that model any more. Staff "Stephanie' at hertz pick up location very rude and unhelpful as we tried to ge a car that looked half decent. Returned early and no refund Returned on Wednesday at 10.00 am when had booked from Sunday through to Saturday

Booking platform good, but not up to date as vechicle order is not available any more.

The rental company was pretty impressive. Will definitely keep it as a reference for future.

The best app I’ve used so far.

Good customer service. Excellant car condition. Affordable

Booking platform is good. Just have to highlite on type of car to be rented. Cause picture on booking plateform was a Toyota Corolla and i got a Hyundai because the booking was on varient.

The car rental company has a store right inside the airport, making both pickup and drop-off very convenient.

Insurance cover for the vehicle not clearly explained which i end up with extra payment at Hertz counter while collecting the vehicle.

Insurance cover for the vehicle not clearly explained which i end up with extra payment at Hertz counter while collecting the vehicle.

Both car pickup and return were very quick and easy. All procedures were simple, and with the car in good condition, everything was completed swiftly.

all good

The service attitude is very good.

it was a really comfortable car to sit in for long drives