The car that i booked wasn’t available during pick up. I was offered a similar class of vehicle which worked out well.
Pick up and return was very seamless. Explanations were straight to the point.
About QEEQ:10.0/10
Booking through the app was easy. Just needed to pick the required vehicle type and price. Booking confirmation is fast as well.
Just a suggestion, reminders on the booking could be sent to customers when close to the booking dates.
The car pick-up and drop-off process was extremely quick with no hidden charges. We extended our rental by one day and added an extra driver at the counter, and it cost only 140 AUD, including insurance and rental fees. We thought we might have to buy additional insurance at the counter, but the staff explained it was unnecessary because our rental already included insurance with no deductible. They also said we didn't need to wash the car unless it was very dirty.
Picking up and dropping off the car is always straightforward. The car condition is excellent; I've rented a few times, and they were always new cars with less than 50,000 kilometers, so I never worried about car issues during my trip. Of course, the price is relatively higher.
About QEEQ:10.0/10
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