The car that i booked wasn’t available during pick up. I was offered a similar class of vehicle which worked out well.
Pick up and return was very seamless. Explanations were straight to the point.
About QEEQ:10.0/10
Booking through the app was easy. Just needed to pick the required vehicle type and price. Booking confirmation is fast as well.
Just a suggestion, reminders on the booking could be sent to customers when close to the booking dates.
Pros: The pickup and drop-off locations are very convenient. The staff is also very friendly, and the vehicle's condition is quite good.
Cons: There's no clear information about self-service return, no clear return instructions, and no one to inspect the car with you (relying entirely on mutual trust). No one explains how to use the vehicle. The parking lot even lacks staff to consult about driving the vehicle. But I had the same experience with Avis before. Maybe it's assumed that passengers renting the car are already familiar with it.
Overall, it's still quite easy and hassle-free. If you're particular about what I've described, I recommend asking the counter staff for all the necessary information when handling the procedures.
The car pick-up and drop-off process was extremely quick with no hidden charges. We extended our rental by one day and added an extra driver at the counter, and it cost only 140 AUD, including insurance and rental fees. We thought we might have to buy additional insurance at the counter, but the staff explained it was unnecessary because our rental already included insurance with no deductible. They also said we didn't need to wash the car unless it was very dirty.
There's a counter at the terminal, but the pickup point is in the airport parking lot. Since I'm not fluent in English, I had to figure out the car functions myself after getting the car. I booked a RAV4 but ended up with a Nissan.
“Got a free upgrade which is good ! But just having the car just for less than 26 hours”
About Hertz:8.7/10
Picking up & returning at odd hours of the night. Finding the rental counter outside the terminal may not be easy, however as I am already familiar with the layout of Perth Airport so no issue
Car was not as ordered, they said they do not have that model any more.
Staff "Stephanie' at hertz pick up location very rude and unhelpful as we tried to ge a car that looked half decent.
Returned early and no refund
Returned on Wednesday at 10.00 am when had booked from Sunday through to Saturday
About QEEQ:8.0/10
Booking platform good, but not up to date as vechicle order is not available any more.
Good customer service. Excellant car condition. Affordable
About QEEQ:9.0/10
Booking platform is good. Just have to highlite on type of car to be rented. Cause picture on booking plateform was a Toyota Corolla and i got a Hyundai because the booking was on varient.
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Tom
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