Ten-Day Trip in Western Australia

Pros: The pickup and drop-off locations are very convenient. The staff is also very friendly, and the vehicle's condition is quite good. Cons: There's no clear information about self-service return, no clear return instructions, and no one to inspect the car with you (relying entirely on mutual trust). No one explains how to use the vehicle. The parking lot even lacks staff to consult about driving the vehicle. But I had the same experience with Avis before. Maybe it's assumed that passengers renting the car are already familiar with it. Overall, it's still quite easy and hassle-free. If you're particular about what I've described, I recommend asking the counter staff for all the necessary information when handling the procedures.

A few days after returning the car, I was charged AUD 219.9 for cleaning and miscellaneous fees, while my companion, who rented a car at the same time, did not incur these charges. I have never encountered this situation with rentals in different countries before!

Insurance cover for the vehicle not clearly explained which i end up with extra payment at Hertz counter while collecting the vehicle.

Insurance cover for the vehicle not clearly explained which i end up with extra payment at Hertz counter while collecting the vehicle.

Very efficient staff and car is very clean.

Easy to book. However did not get any notification on price drop down.

Like: Good experience
Dislike: Dispute on rental between EasyCarRent and Hertz. Good that it’s settked before my drop off