Quite a disapointment

G.Neville

Australia

Reviewed: Mon, Mar 23, 2020

About Hertz: 5.3 /10

Car was not as ordered, they said they do not have that model any more. Staff "Stephanie' at hertz pick up location very rude and unhelpful as we tried to ge a car that looked half decent. Returned early and no refund Returned on Wednesday at 10.00 am when had booked from Sunday through to Saturday

About QEEQ: 8.0 /10

Booking platform good, but not up to date as vechicle order is not available any more.

Premium | Holden Calais or similar

1 days rental

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Regan Moore

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Reviewed: Wed, Aug 22, 2018

“Southwest and Northern Regions of Perth, Western Australia”

About Hertz: 8.0 /10

Virtually no waiting in line. Professional service.

Florence Tennyson

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Kim Bennett

Australia

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Reviewed: Sun, Oct 11, 2015

About Hertz: 10.0 /10

Excellent service! Due to bad weather, one of our friends couldn't join, so it was just the two of us girls. The SUV we initially rented was too big for us. The staff responsibly suggested we switch cars. Even though we couldn't get a refund, they didn't just recommend a smaller or cheaper car. They carefully suggested a suitable vehicle based on our route, and we ended up renting a 5-seater SUV. We had a minor collision in the suburbs, and the other party, seeing we were just two girls, didn't press the matter. Although it was a minor accident that only dented the license plate, it was obvious the car wouldn't pass inspection. When we told the staff about it, they very kindly didn't ask for compensation. We got lost on the way to return the car and were an hour late, but they didn't charge us extra. It was a very pleasant experience.

About QEEQ: 8.0 /10