Hertz PERTH APT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Regan Moore

Australia

Reviewed: Wed, Aug 22, 2018

About Hertz: 8.0 /10

Virtually no waiting in line. Professional service.

1 days rental

Relevant Reviews on Hertz PERTH APT

Merle Gladstone

Australia

1 days rental

Reviewed: Sun, Aug 12, 2018

About Hertz: 10.0 /10

The staff was quite enthusiastic, no queue, got the car very quickly.

About QEEQ: 10.0 /10

Dominic Harrington

Australia

1 days rental

Reviewed: Sat, Oct 3, 2015

About Hertz: 8.0 /10

The queue time at the airport counter was too long when picking up the car. They tried to upsell a rescue service (we had already purchased full insurance at the time of booking and were unsure if it included rescue). Then we used self-service to pick up the car. Returning the car was at the T3 terminal in Perth. We drove around a bit before finding it. The staff was very good. Because we bought the rescue service, we needed to pay in cash, so they personally drove us to the airport counter. The service from the young man was excellent.

Kim Bennett

Australia

1 days rental

Reviewed: Sun, Oct 11, 2015

About Hertz: 10.0 /10

Excellent service! Due to bad weather, one of our friends couldn't join, so it was just the two of us girls. The SUV we initially rented was too big for us. The staff responsibly suggested we switch cars. Even though we couldn't get a refund, they didn't just recommend a smaller or cheaper car. They carefully suggested a suitable vehicle based on our route, and we ended up renting a 5-seater SUV. We had a minor collision in the suburbs, and the other party, seeing we were just two girls, didn't press the matter. Although it was a minor accident that only dented the license plate, it was obvious the car wouldn't pass inspection. When we told the staff about it, they very kindly didn't ask for compensation. We got lost on the way to return the car and were an hour late, but they didn't charge us extra. It was a very pleasant experience.

About QEEQ: 8.0 /10