TBILISI INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

All was good

Great

The car had a lot of damage. The bumper and grill had holes in it and it was covered in bird poo

Good service attitude

The car had over 200,000 kilometers, full of scratches. The tire pressure warning was on when I picked up the car; the staff said it was not an issue, but the left rear tire was flat the next day. There was a pump in the trunk, and I had to inflate the tire daily.

The service is satisfactory.

It was a nightmare to get such an old damaged car. The car was soo old. It did not have any pick up. We went to mountain area and the car stopped working. We had got stranded for 12 hours with kids in car. When I informed the supplier. They took Over 14 hours to send me any help. As it was snowfall. We had life torture and spent over 600 euro to stay night and tech to any point of help. I NEED A FULL REFUND AND COMPENSATION. ELSE I WILL HAVE YO FILE AN OFFICIAL SUIT FOR CHEATING AND GIVING ME UNSAFE CAR TO DRIVE WITHOUT ANY CHECKS.

I clearly rented a Volvo S60, but they gave me a Mazda 5 and insisted that the Mazda 5 is more luxurious. They must think I haven't seen cars before. Being away from home, I had no choice but to endure it.

Friendly service and easy pickup and return

Very satisfied

The overall service was excellent and I didn’t encounter any issues.

You can pick up and drop off the car at the airport, but there's an extra fee. I hope the charges can be more transparent.

Having rented cars in 64 countries, this was the worst experience ever. I rented four cars from this company, and two of them were downgraded. A large MPV was replaced with a Toyota Prado, and they argued it is still a 7-seater like the MPV we booked! The worst part was, despite purchasing full insurance at the rental company when we picked up the car, when returning it, the Prado had a scratch less than a centimeter long, and the company claimed that we didn’t report it to the police or the insurance company, so the insurance was invalid, and we were forced to pay 1050 Lari (approximately 3000 RMB). This was the first time I heard that you need to report even without an accident. This company is just a Europcar franchise, full of tricks and lies. Their reviews on Google are all negative, which you can check yourself. If you plan to rent a car in Georgia, avoid this company to prevent any trouble; otherwise, you're likely to get caught in their schemes.

Very satisfied, good attitude and communication, fulfilled customer needs as much as possible.

The service was good.

I really appreciate the help and very good service that Mr. George gave to us. He reply immediately when we have question and he is very polite. I highly recommend to rent a car with Surprice Rent A Car, car and service are very good.

Terrible experience, very unprofessional. The company arbitrarily charges fees and deducts from my credit card without my consent.

Service was okay, but the car was too old.

Did not get the reserved car model

1. There is no physical store; you need to provide your flight information in advance. The rental company staff will wait for you at the airport and take you to the parking lot to pick up the car. The entire process happens outdoors at the parking lot. 2. The car's exterior was fine, but on the second day, a major issue emerged: the car wouldn't start. Communication with the rental company was only through WhatsApp, and they guided you to fix the car via video. The vehicle's problem appeared to be historical, with a deformed screw causing an electrical failure. For the rest of the trip, it felt like repairing the car daily.

They charged an extra 60 lari when picking up the car and haven't provided an explanation yet.