CAR RENTAL REVIEWS ON CITY RENT AT TBILISI INTERNATIONAL AIRPORT, TBS

The staff provided very attentive service.

The service attitude was good, and they responded quickly to our car rental requests.

Extremely dissatisfied with this small car rental company. They don't have a front desk at the airport. When we picked up the car, there was only one staff member who took us directly to the parking lot. The worst part was that his mobile POS machine didn't work, so we had to pay the deposit in cash. One of our cars was involved in a traffic accident and needed a claim, but because we couldn't use a credit card, it took a lot more time. The problem is, not having an office at the airport means we couldn't get any proof, which caused significant issues later. My partner couldn't make it to Tbilisi on that day for special reasons. The car rental staff assured me that we could get a full refund, but because they didn't have an office, they couldn't issue proof. Even though we called their manager and he verbally guaranteed a full refund, neither the rental company nor Zuzuche took responsibility, so I couldn't get a full refund. Terrible service! Scammers!

When returning the car, they said the right front mudguard was missing... Luckily, I recorded a video when picking up the car and noticed it was already missing! If I hadn't recorded the video or had missed it, I would have had to pay. Also, they require you to wash the car before returning it, or they will charge you a large fee!

The overall service was excellent and I didn’t encounter any issues.

Pretty good

There is no office, both pickup and return are at the airport parking lot. I booked a Toyota but got a Hyundai. When returning the car, I found a slight crack on the front right bumper, and the rental company charged me 2700 RMB. I will never use such a small rental company again. They seem eager to find any scratch with a magnifying glass to charge you for something. Lastly, they charged me 25 Lari for car washing, roughly 70 RMB.