It took me around 30 minutes to find the way to Unidas. Because I don't see Unidas count in the airport.
Staff are friendly, pick-up took quite a long time for foreign passport holder, it took me around 25 minutes for the whole process. If you don't speak Portuguese, it could take more time than you thought.
Car is clean, but not the model that I expected, fine.
To reture the car is fast, it takes around 10 minues that I can go.
The vehicle size was Ok according to what was initially hired, however the wheel caps of the front of the vehicle were not correctly installed in the vehicle and due to that I was charged for that. It does not make sense to me to pay for that taking into consideration that I just used the vehicle one day.
I'm very dissatisfied also with the behavior of the counter personnel that didn't take into consideration that they are also responsible for putting accordingly the wheel caps.
Carro dentro das expectativas, ficaram tentando meio que “forçar” contratação de seguro, embora não tenhamos contratado. No mais tudo certo. A Localiza é muito eficiente na prestação dos serviços que se propõe a prestar. Gosto muito e tenho muita confiança no serviço deles.
About QEEQ:10.0/10
Achei excelente a assessoria, acompanhamento de todo o tempo de locação, preço também. Tudo ótimo mesmo.
The car rental procedures at the store were extremely complicated. They meticulously checked all the documents, and just the questioning took an hour and a half. When picking up the car, we found that the trunk was too small to fit our luggage. They offered a light Chevrolet pickup truck, which was suitable, but they said an upgrade couldn't be done immediately. Instead, we had to cancel the original booking and make a new one. However, the rental platform didn't allow cancellation of the booking. They then suggested we rent two vehicles, which was utterly ridiculous. We had to find the store manager, and after a long negotiation, they finally agreed to upgrade and charge the difference. The entire pickup process took three hours, which was unprecedented and extremely disappointing!
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