Staff pushing hard on full insurance... Fortunately I speak Spanish and did my research on what I needed... Many tourists in neighboring counters took full insurance at $40USD a day. Good location though and shuttle was easy to find.
The van was all manual. Each door had to be locked individually. windows were all manual. passenger seats were uncomfortable. I believe i paid for a an upgraded "luxury model". so the price was a little high for what i got.
About QEEQ:10.0/10
The details of the unit rented could be more clear. Ie.. no power windows or power door locks etc...
First of all, the counter clerk insisted I pay $3000US deposit on the vehicle because I declined the "zero liability" insurance option even after I confirmed the fact my Visa includes this as a card courtesy. This could potentially ruin someone's trip if they didn't have that kind of money to leave as a deposit.
Then, without my knowledge or say so, the vehicle booked was substituted for an inferior vehicle which lead to me blowing a tire while traveling to my rental property and then having to waste a day of my vacation (4+hour round trip) to return the vehicle and exchange it. Not to mention that the jack included in the vehicle was damaged and missing pieces making the tire change much more difficult than it should have been.
Overall, NOT a good experience with Budget!
About QEEQ:8.0/10
Booking was good; the price dropper was not effectuated for me.
Car received was fairly clean and spacious for 5 people and our luggage, however had many dents and scratches. Also the customer rep at the counter did not properly explain my insurance options and got me to buy the minimal coverage when I would have otherwise gone with no insurance and saved a lot. Otherwise a great renting experience. will rent again if in Costa Rica.
About QEEQ:8.0/10
Booking on line was plan and simple. I recommend them.
“Ok car, lots of trunk room, very basic. AC but that is all, good on gas.”
About Dollar:7.3/10
Counter staff was good but did the "soft" hard sell about 3rd party liability that they say is required in Costa Rica. Accepted right away that we had insurance for everything else from our CC.
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