PARIS ORLY AIRPORT SOUTH CAR RENTAL REVIEWS

The service was great, but the initial call to the pickup contact wasn't connected. The relay person coordination was not well managed.

The AVIS desk at Orly Airport was quite frustrating. The lady at the front desk didn’t want to handle my request and told me to go to the pick-up point to find someone else to assist me. However, the young black man at the pick-up point provided excellent service. I guess the staff attitudes are inconsistent. Compared to my experience in Nice, this was fairly standard, probably because I chose a lower category car. Anyway, I requested a hybrid Toyota Auris, which was quite nice and highly recommended for city use.

Like: The vehicle we booked was to small for the distant and the time we needed to travel so we were able to upgrade at a reasonable price.
Dislike: It just took a bit of a long time to check in. we waited over 40min.

Possibly due to the language barrier, she thought we couldn’t understand her. She rushed through the information and was very impatient, and in the end, we were inexplicably charged extra.

Great service

None

I was half an hour late, and they said the price would be different. I originally booked it for 230 euros for three days, but because of the delay, they wanted 980 euros. Are you out of your mind? So I booked Europcar at Charles de Gaulle Airport through Zuzuche and took a taxi there. The taxi fare from Orly Airport to Charles de Gaulle Airport is 70 euros. Oh well, after picking up the car, including full insurance and an additional driver, it came to 460 euros. Still reasonable.

High-quality service and fast pick-up process. We had a minor issue during the trip, but it was quickly resolved at the store.

The car was in terrible condition!

The first day the vehicle had issues, but they were quite sincere in resolving the problem. They sent a taxi to pick us up, but there was no vehicle of the same class available. The second day in Annecy, we were told again that no equivalent vehicle was available. On the third day in Lyon, we felt the car was too small, and they refused to give us a higher-class vehicle, even though we were not originally planning to go to Lyon! This greatly delayed our trip and wasted our time and money by having to detour to Lyon just to change the car! For these two days using a lower-class vehicle, I request compensation. You can't just refuse to compensate because you don't have a vehicle available. When I requested an upgrade, they refused.