HAT YAI INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

They did a free upgrade to a 7 seater SUV for me. It is a wonderful experience because we seldom have chances to drive such a high grade vehicle. However, for those that has tight budget in spending, you may pay a little higher fuel cost due to vehicle fuel consumption. The staff were friendly and professional. Administrative side was fast and they are not pushy for extra insurance. In overall, a good experience.

Fast and quick registration.

Fast booking. Transparent prices.

staff didn't understand that we already bought the insurance and tried to sell again.

The Car was Clean. The National Office IS located outside airport. So We have to wait for while before they came to pick up us.

Good condition newish cars

There is no counter in the airport but there will be a staff to pick you up at the airport to National office nearby. Fast process. Staff is polite and helpful. But I forgot my glasses in the car but noone find it.

The staff who attended to us were very friendly and polite.

Easy and comfortable. Thanks.

Easy and comfortable. Thanks.

Car was clean and new. No problem for both the car and registration.

Easy to use and importantly no hidden charges.

This was my first time using a car rental service. While the vehicle itself was good, my experience with AVIS customer service in Hatyai airport was horrible. Staff were rude and I felt rushed throughout the entire chaotic pick-up process. I arrived at the AVIS counter to pick-up the vehicle and was given paperwork to sign without much time to read what I was about to sign. The girl kept rushing me, "Sign here! Sign here!", despite me clearly having questions. The girl did not know or pretended not to know about the AXA insurance coverage I had purchased together with my booking. After paying THB8000 (amount which was not mentioned when the booking was made online) from my credit card as deposit, I was told to go outside the terminal to collect my vehicle. It was raining now. As a guy was about to handover the car keys to me, he receives a call on his mobile phone from someone asking me for my credit card number. Not wanting to read my credit card number to some random caller over the phone in a foreign country, I was told to go back to the AVIS counter inside the terminal. I had to walk around the terminal building in the rain and go through Thai airport security again to get to the AVIS counter, soaking wet. I was told that the girl needed my credit card details for AVIS records (even though my deposit payment earlier had already cleared) and that she had forgotten to ask for it earlier. After giving my credit card information, I go outside the terminal again, where once again I am rushed to sign documents taking custody of the vehicle despite asking to inspect it first. The guy and I walk around the car in the rain looking at minor scratches and dents, with me wondering why AVIS does not have a shaded area or at least an umbrella for this process. After signing over ownership of the vehicle, everything was smooth sailing. Despite minor scratches and dents, the car was clean and in good driving condition.

Very good, handled the accident properly.

Great service

Clean and comfortable Staff very courteous Could not ask for more

Keep it up

Staff at Hatyai Airport are fully support when pick up and drop off a car, great service mind always, nice, polite and answer any question with clear answers.

easy application that can find the car, more voucher, and reasonable price.

The pick up process was easy and hassle free. However, the drop off was otherwise. Due to language barrier I had procced to park the car at the airport parking and incurred parking fee of THB20. There was no clear explanation on the drop of process. Overall I am satisfied with the service.

Easy and hassle free car booking app.

Everything was simple.

General it is ok with me, but the car seemed quite old n the mileage already done 95000kmz The seats are dirty. Unacceptable

Yes! Easy car Rental should make sure that the cars from your contractors are CLEAN before rent out to the next customer, for instance this time round the car seat is was dirty n I’m not very happy with it.

Perfect trip

Good service

Good service

Perfect trip

Hatyai airport you need to go outside if the terminal so staff will come to show your name and taje you to the office. And krabi airport you need to drop the car at the terminal 1 there are sign if the company you just park the car go inside the terminal and look for office and drop the key.

It was easy. It will be nice if you have more cupon and more rental car company.