Check out a little chaotic - ended up taking a different vehicle and took ages. They charged me for a top up that wasn't required (as the vehicle was only half full on collection) but refunded relatively easily. Good price, vehicle as it needed to be.
“Good service. Get the car as I booked. Not much scheme to up sell.”
About AVIS:9.3/10
It'd be better to inform earlier that no drop off point in gatwick airport North terminal. We already went there and have to return to South terminal to return the car.
“I have a safe trip with value for money rental vehicle.”
About Europcar:8.0/10
They dont appear to be prepared to make clear resdy in time for orderly pick up.
After droo off I realize I have my mobile phone mount/holder left in the car. No one from Europcar kind enough to inform me to pick up the item.
“The booking and the entire experience was a breeze”
About AVIS:10.0/10
They have good number of people at the counter addressing the customers and they are ready with your vehicle without making you wait much.
About QEEQ:10.0/10
The booking experience was quite smooth, the only things is to be the prices can be a little more competitive but that can also be related to the time when we initialise our booking. So all positive
Maryam at Europcar ( London city airport ) was extremely professional and helpful.
She provided excellent customer service and made the whole process very smooth and easy.
Definitely recommended.
They didn't have any SUVs in, so had to make do with what they did have (a skoda!). Was offered a number of upgrades for a cost, which I thought awfully kind of them. They seemed genuinely surprised when I suggested that I should be getting a free upgrade given that they didn't have the car I booked available.
Staff seemed to treat us horribly because we used this service. I had paid for full coverage through EasyRentCars but then they were trying to sell more insurance and made a big thing that I would need to cover costs and have a legal battle with EasyRentCars to get the coverage. I rented an SUV and they said they had a Seat SUV, but made us wait a long time to sort the booking and then turned up with a Vauxhall van with no explanation. Then they made excuses that they are free to replace the SUV with a van, the original lady went on a break and upon returning was surprised to see us there still (with our 5 month old baby). When I enquired about the original SUV she made the excuse that it was suddenly off to service. They really treated us horribly.
I booked Passat or similar and Europcar was trying to give me a compact car (Volvo V40), claiming that they don't have anything bigger. After my complains, they offered me Peugeot 3008, which was still way smaller than Passat, but we fit our luggage there (carrying one of the bags on the back seat).
I hate when companies offer something which they cannot provide. I booked my trip ~1 month in advance, so they had enough time to prepare themselves.
On a good side: the car I got was almost brand new - just 300 miles on its meter and it was very well equipped.
“Good price by easy car. Terrible service by Green Mption”
About GREEN MOTION:3.3/10
1) I DID NOT GET THE CAR THAT I BOOKED OR SIMILAR
2) THE GUY SERVING AT THE DESK WAS VERY VERY RUDE, NO MANNERS, HAD NO TIME TO ANSWER QUESTIONS, IT WAS AS IF HE WAS WAITING TO CATCH A FLIGHT. THE CAR THEY GAVE WAS NOT ADEQUATE.
3) I WILL NOT BE USING GREEN MOTION EVER AGAIN. PERIOD.
4) I SHOULD GET FULL REFUND AND COMPENSATION
5) THE GUY SERVING AT THE COUNTER NEEDS LEARN TO LEAVE HIS PROBLEMS AT HOME
6)
“Avoid if you can afford to pay extra for a more reputable company”
About GREEN MOTION:5.3/10
When I went to pick up the car, the CS rep at Green Motion tried to get me to sign the check in form without looking at the car first. He then proceeded to give me attitude for wanting to look over the car before signing. I found several scratches that had to be noted, which I undoubtedly would have been charged for. The car also broke down on the way home from my trip due to a mechanical fault. Despite the breakdown being entirely out of my control, Green Motion still tried to place the blame on me several times when I called to find out what the situation was with my rental.
Due to a flight delay of over an hour, we arrived at 10:30 PM. Hertz said someone would be at the counter, but there was no one there. European Car next door told us to come back the next day. We tried calling the rental service but got no answer. The next day, Hertz said the reservation had been canceled and no car was reserved for us. The rental service has yet to refund our deposit! Very dissatisfied! I will not recommend this rental service or Hertz to friends!
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