BOZEMAN AIRPORT CAR RENTAL REVIEWS

Quite good

The service at the store was very good, and there was a wide selection of car models.

There was no Grand Cherokee, we were only given a Kia.

It's okay, there were a lot of people in line, but the process was quite fast.

Great attitude, quick service, new car condition.

Like: The staff recommended me to rent a Subaru Outback because of the weather conditions in Montana. The car was in an excellent condition. I am pretty much satisfied with my rental experience.

There are many car rental companies in the US. A friend recommended AVIS, so I didn't spend much time comparing. Based on what I saw, AVIS seems reasonably priced among the bigger companies. Companies like HERTZ are quite expensive! AVIS and BUDGET are part of the same company, and I guess AVIS might be slightly more expensive. They have a lot of new cars (as big companies typically do) and great service. They don't push for extra insurance and are very considerate. We arrived at Bozeman late, around 1 AM. The staff was patient and explained that while they could give us the car early, there would be an extra charge unless we returned it early. Extra drivers cost about $15 per day, which is cheap. In San Francisco, AVIS does not charge for an extra driver.

The service was enthusiastic, convenient, and efficient. Seeing that we had a lot of luggage, they proactively offered us a new 7-seater Chevrolet that had only run 3900 miles, for free.

They switched to a Kia model without any apologies.

Good service, very friendly and convenient. The car I picked up was different from the one I booked, but they gave me a Subaru instead.

When I picked up the car at the store, it wasn't the reserved Jeep Grand Cherokee or equivalent. They downgraded to a Nissan Rogue, and there were too few options available.

It was great this time, self-service car pick-up and self-service car exchange.

The staff handled the process pretty quickly, but the vehicle was just average.

An excellent experience

Very good

Excellent

Both pick-up and drop-off are very convenient. There was no insurance upsell during pick-up, and at drop-off, the guy at the counter just took the keys, recorded the mileage, and said everything was okay.

I originally booked a Ford Escape SUV, but upon arrival, they only had a Nissan mini SUV available. Let's just call it an SUV. After returning the car, I was charged a $40 deposit. I asked the rental company to find out why, but after 8 days, there’s still no response. I don't understand why both the rental platform and the car rental company are so inefficient. This was a very unpleasant car rental experience.

American companies are all pretty good

We booked a midsize sedan, but at the counter, they said our reserved car had a malfunction and offered us a Mitsubishi. They told us to come back after 9 AM the next day if we were not satisfied to see if another car was available. In the parking lot, we found the Mitsubishi, which was a small car quite similar to the compact models we had rented in Europe before. The parking lot was full of cars like Camrys which were much better, but the counter insisted that those were all under maintenance. The only thing the attendant could do was cancel our booking and suggest we try another rental agency. She said we could call customer service to get compensated for the price difference if we rented a similar car from another agency, but when we called, they said they could not reimburse the difference. We later found out that because Thrifty and Dollar share the same counter, she had given us Dollar's customer service number, not Thrifty's! Obviously, customer service wouldn't cover the price difference. After a long 10-hour flight, we were starving and had to waste an hour and a half in the rental hall dealing with this. The quality of service was truly awful. In the end, we had to spend tens of extra dollars to rent another car from Avis on the spot. This experience was extremely disappointing!!!