KIRUNA AIRPORT CAR RENTAL REVIEWS

The car pickup was quick, but the store did not offer child seats for rent.

Kiruna Airport is quite small, and there was no queue when we arrived, making the pickup process very smooth.

Satisfied

Hardly any queue, got the car even though we arrived earlier than expected

Service was very patient, pricing was clear.

The car rental experience was extremely poor. 1. They did not provide me with an SUV or a vehicle of the same category. 2. Due to vehicle quality issues, the car could not start at a gas station (repair station), and the delayed roadside assistance caused significant trip delays, leading to substantial economic losses. 3. After returning home, I was charged on my credit card and unreasonably asked to pay for vehicle repair costs (the malfunction was due to vehicle issues, not driver error). 4. In Norway, QEEQ's 24-hour customer service did not respond promptly to emails and could not be reached via international phone. QEEQ company did not actively cooperate with after-sales and consumer rights protection, completely ignoring the consumers.

Car pickup was quick, less than two minutes

The rental company's working hours are relatively short. Just make sure to ask any questions to the staff clearly!

Although it's a small airport, the staff were very friendly. Picking up the car was convenient; they even warmed up the car for us in the freezing weather. To return the car, just drop the key in the box.

Very good service. They provide a contact number for assistance if needed.

The reception was very enthusiastic.

The service was fine and patient. We reserved a V60 but got a diesel V90 CC instead. The car was in great and new condition. The only issue was that the child seat provided didn't match our reservation. My son had to squeeze in for 10 days. They said a compatible model would be available the next day, but since we had everything planned, we couldn't go back to exchange the seat.

We picked up the car at Kiruna Airport in Sweden. The rental office is inside the airport, very close and convenient. The pickup area is just 50 meters from the terminal.

The guy in Kiruna was pretty laid-back, handling things one step at a time in an orderly manner. The self-service car return was impressive. They initially downgraded the car because my luggage didn't fit, but then they upgraded my model for free, which was great.

Very satisfied

they advised there would be additional charge to drive into Norway

they advised there would NOT be additional charge to drive into Norway

Everything was good. They just gave me the wrong confirmation slip when picking up the car. My English isn't good, and it was at night, so I didn't realize until later. I had to go back to get the correct one before returning the car.

The staff were attentive and enthusiastic.