HERAKLION AIRPORT CAR RENTAL REVIEWS

Apart from the fact that I received an update to the upper category as soon as I arrived at Centauro front desk (no extra cost), the car was a BRAND NEW Fiat Panda with 900 km on the clock. The service was excellent from both the mini van driver that took me to the pick up station (less than one minute from Heraklion Airport) and the sweet lady that arranged everything at the front desk. Would definitely recommend hiring from this car hire company. Brand new fleet at unbelievable prices.

Used Surprise many times,and always great service and very courteous staff.

Great price and easy website.

Il faut que l'endroit où on vient nous chercher soit plus visible et indiqué : par exemple dire "aller sur l'abri bus près des kiosques de location" et sur cet abri mentionner : "navette pour la location global rent du site Internet EasyRentCars" La carte Visa premier n'est pas acceptée pour la caution et une assurance de 150€!!! a dû être payée donc des frais importants supplémentaires !

Staff was very, very, helpful and atencious.

Instructions on how to find it were not clear and really they should have someone at the airport with a sign at all times (our flight was delayed). There was a large additional fee for no-risk cover and the woman serving us did not explain it well - wish I could have known about that in advance. The fuel hold also was not removed and there was a huge queue. We were offered an upgraded car which was great, and we loved the vehicle.

They gave me a car slightly smaller than what I booked - Hyundai i10 instead of Toyota Yaris. I also didn't like that the fuel tank was not full and they told me to bring it back with about the same fuel level - very bad practice.

When I arrived due to a delayed flight I had to pay an out of hours fee of 24.50, which was something outside of my control and was in no position to inform Surprice about. Additionally when we got there, my car was a Kia Picanto, nothing like a fiat 500 in the sense it was about 15 years old, done 120,000 miles and had blemishes all over it. Additionally there was no rear mirror wind screen wiper, the air con was non existent and the cigarette lighter would pull out when you tried to plug something in. That said, the little car did alright on the island and blended in, it had a lot of charm about it (we called it Dobby) from its amusing horn to extreme lack of power, it has left a number of talking points. The actual service eon pick up and drop off was both very polite and smooth and would probably use surprice again, just be a bit clearer on the car you're offering

They gave us a hybrid car, which was much needed in Crete considering the fuel was a bit expensive.

The car was great. We paid twise on gas because they charged us in the begining and didnt return the money at the end eventhoue we put gas in the same amount of money .(40 €)

Personnel agreable et efficace. Pas de surprise. Voiture correspond aux attentes.

Facilité de réservation. Prix avantageux.

There was couple of minor scratches on the plastic bumper, no dent, no real damage, just scratches. Every car has couple of them at least, especially when driving on greek roads. However, they charged 660€ for the damage. For the damage they are not going to fix ever. Even the clerk admitted that it will “most probably stay”. They are making real good money out this “damage” business and I am wondering how this can be legal. I checked and the whole new bumper for hyundai i20 costs half less.

Fortunately I bought full Axa insurance. However it isn’t really care free, because anyway you must cover the damage and then apply for the refund. The settlement should be direct, between car rental company and EasyRentCars / Axa.

Helpful staff at the counter

Straightforward booking

Difficult to find the pick up point, car a banger, clutch on the way out, couldnt get reverse gear, door lock passenger side inoperable, driverscseat wouldnt recline need i go on . . . .

Je ne recommande pas, décevant à 100% !!!! On a pas eu de Ford fiesta mais une nissan sans explication. C’etait écrit aéroport et ce n’est pas le cas, il faut prendre une navette !!! On a payé une caution astronomique que l’on va nous rendre sous 20 à 30 jours !!!!!! Insupportable L’accueil nul de chez nul

Bien

Initially, they refused to rent the car.

When I arrived at the store, they said I couldn’t rent a car with my driver's license. I have used my Chinese driver’s license, notarized Chinese document, and translation to rent cars abroad at least 10 times, including at least 4-5 times in Europe, and this is the first time I've heard that it can't be used. The staff at the car rental company spent half a day on the phone trying to sort it out, but it still didn't work. It wasted at least 2 hours. From daylight until it got dark, my wife and kids were waiting at the pier, it was a real hassle. Later, I asked at Enterprise and Hertz, and they both said it was fine to rent, but Europcar said it wasn't, which is absolutely terrible.

Wasted a lot of time, got a small car even though I ordered a compact level

All good! Excellent staff, location, service and car options

All good

We had already paid the rental fee and full insurance in advance. At pickup, one attendant asked us to pay a 730-euro deposit with a credit card or give him 30 euros in cash. We chose to pay the 730-euro deposit with a credit card. The attendant then said the card didn't go through. Another attendant came and demanded an additional 45 euros for windshield insurance before giving us the car. We offered 30 euros, but the original attendant denied asking for money. We were forced to buy the 45-euro windshield insurance. When we asked to cancel the reservation, they said no refunds. This way, we ended up paying more and the rental cost increased by 70%. Surprisingly, the same credit card went through immediately for the 45-euro charge, showing the issue with the deposit was fake.

The car given appeared to be the worst one at the pick up location. Dinted panel, holes in the upholstery. Seemed like an old car.