The Avis Nerang team are sensational folks extremely caring and compassionate. I stupidly declined excess reduction insurance and this cost me a lot of money now.
The service was okay, but they couldn't guarantee the same car model as booked. I reserved a Prado, but the staff gave me a much smaller car, claiming it was even bigger than what I booked (without mentioning the model he saw). I was shocked when I saw it. I emphasized that I booked a Prado because we had a lot of luggage for 5 people. The staff said there were no cars of the same class available and gave us a Nissan X-Trail instead, which felt at least one class smaller than the Prado. We barely managed to fit 2 large and 2 small suitcases.
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MikeH
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