“Started with ease and excellence ended in chaos.”
About Alamo:8.0/10
The drop off experience was terrible. During the pick up the car was covered in mud and dust so I couldn’t identify all the scratches or repairs. It’s absolutely acceptance to ‘accuse’ the ownership of any unidentified during pick scratches on me but they showed me a poorly repaired scratch which was done by someone before and painted black paint on it and there were three more same kind of repairs were there along with it. And the Alamo or enterprise.com guy accused one of the repaired scratches on me blatantly. He was trying to say that it’s a scratch made by me at the first later I proved that it’s and it’s an old repaired scratch about 1 cm, he said I made the scratch again exactly on the 1 cm scratch which is mathematically ridiculous. After wasting 30 mins after making few calls with technical team he agree that it’s an old scratch and apologised for wasting 30 mins and causing chaos. I forgot to mention that he demanded a chemical wash for some dust and chocolate on dash board ! Later I cleaned it with some water and tissue infront of him.
Moral of the story:
1. Dot accept or be careful while accepting car with must and dust
2. Always take as much as photos and videos for future evidence before taking the car.
Although there was a minor issue during the drive, the company quickly resolved it afterward without any delays. Everything was clearly explained in advance. A very pleasant car rental experience.
Following the address provided on the mobile app of Zuzuche, I dragged my luggage all the way only to find out it was incorrect. Later, the correct address was shown on the printed order. The staff at the store explained that the first address was their old location. Why not standardize this information? The scheduled return time was originally 19:30, but I received a call urging me to return the car earlier. I figured it wouldn’t disrupt my plans, so I agreed to 19:00. When I arrived at the store on time to return the car, the receptionist was indifferent and cold, possibly annoyed because we affected his closing time. But we had originally booked 19:30, so what reason is there to give us attitude? This experience wasn’t very pleasant overall.
The car was too old, a Renault Sandero. The tire rims were slightly deformed, but it didn't affect driving. Additionally, the USB port for charging phones had poor connectivity and caused intermittent charging. I had to rely on a power bank to keep my phone's navigation running.
Good experience! The staff were quite casual but accommodating. They mentioned a 5500 AMD charge for not washing the car upon return. After asking around, I found that car washes usually cost 3000-4000 AMD locally, so adding a bit extra for labor seems reasonable. Besides, you can always wash the car yourself. The car was clean at pickup and return, which seemed fair. A special shoutout to the hotel's doorman, who was extremely friendly and helpful. Although not a rental car staff member, he willingly offered assistance.
I rented a car for three days and felt that this company was quite strict. I arrived slightly earlier to pick up the car, yet they calculated the time based on my arrival and also required a credit card for a deposit. When I rented cars in Georgia for 7 days and Turkey for 13 days, they didn’t ask for any credit card deposits. The car model also felt very small.
This was by far the worst car rental experience. The service attitude was extremely poor, cleaning fees were not disclosed in advance, and they asked us to provide our bank card number. Later, we discovered unauthorized charges.
No staff was present during working hours, and the car pickup and return were entirely handled by the hotel front desk. The vehicle hadn't been used for a while and was covered in dust and bird droppings. The fuel tank wasn't full; initially, it consumed 18 liters for 180 kilometers, but later it normalized to 18 liters for 300 kilometers.
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