DUSSELDORF CAR RENTAL REVIEWS

The service was good, but the cost for extending a few days is too high.

So thrilled with the upgrade!

I found out it was a Toyota after picking up the car. I wanted to switch to a German car since German high-end cars have no speed limit, while Japanese cars can't handle it. Unfortunately, there were no other cars available for exchange. When I checked the Corolla, there was a tire pressure warning. I drove from Düsseldorf city center to the airport area to check it, but couldn't resolve the tire pressure issue. Reluctantly, they gave me a Volkswagen, wasting two hours.

Arrived at the rental desk within the reserved time but was told the original car model was unavailable and was asked to pay extra for an upgrade. There was no guidance to pick up the car.

No need to queue

Few counters, slow service, and even though everything was paid in full during booking, two additional charges were made for pre-authorizations.

Easy collection and good value

App is easy to use and booking was simple

very good experience. would recommend to others as well

The pickup location was hard to find and there was no one to guide us. No staff was present when we arrived.

Thank you for everything.

Thank you for everything.

The provided car model was not very satisfactory. It's unclear if it was an upgrade, but the power and fuel efficiency were not as good as the vehicle booked.

I've rented cars abroad numerous times, and this was the least friendly front desk I've encountered. The staff was cold and never smiled, constantly trying to get me to buy their insurance. After refusing, they became even more impatient and uninterested.

The store price was 30% higher than the website price, and service fees were not shown on the app. Afterward, the website was unhelpful when I tried to discuss it.

The car pickup and drop-off went pretty smoothly, not bad.

Everything was good and generally, we had no problem. There was just one thing. The car was diesel and also using AdBlue. When we were on the road, the car started giving a warning "AdBlue level is low, after 130 km the engine will not start". The km in the warning was continuously decreasing so we had to fill AdBlue. Normally the GLOBAL rent a car is responsible for filling AdBlue we are just responsible for the filling diesel. After dropping off the car, we showed the receipt of AdBlue and got the payment of it after some days, there was no problem! But it was an extra procedure that we shouldn't have made an effort. And also if we did not show and request our payment back, it would be an extra cost for us so it does not sound good!

Due to language barriers, the staff arranged for a return with an empty tank. When I returned the car, the tank had extra fuel and I was charged. It's unreasonable to expect anyone to guarantee an empty tank upon return! The extra fuel wasn't refunded; this feels like an indirect way to take advantage of renters. It feels like a trap.

It was average. The process took quite a long time, and at the end, they said the pickup time was 15 minutes early, requiring an extra day's charge (early pickup and return were not allowed). They persistently pushed insurance; you need to be firm in declining. The counter only handled key collection, with no staff accompanying you to the car, which means if there's an issue with the car, you have to walk back a long way to find them.

1. Europecar has hidden charges for navigation and high taxes. The car rental company didn't provide any introduction and directly asked to sign the contract. Europe car has hidden charges amounting to 194.4 euros. Because I emphasized that I didn't need additional insurance, they made me sign and included the navigation system, which I didn't need at all. Since the contract was entirely in German, I wasn't aware of their hidden operations. I booked through Zuzuche, without any additional services, and Zuzuche should bear these extra costs. But Zuzuche hasn't resolved the issue. I will continue to file a complaint with 12315 and expose Zuzuche's shirking of responsibility online. 2. Booked an automatic car, but received a manual Jeep.

Clear instructions and illustrations for the return process.

It was ok

It was ok