CAR RENTAL REVIEWS ON KEDDY BY EUROPCAR IN DUSSELDORF

There was a mileage limit on the vehicle, and I was charged a high fee for the extra kilometers. It was a significant loss.

EuropCar charged after the Rent my credit Card without a reason, an invoice and an explanation. Once I asked them why, they told me to refer to Easyrentcars. But it was EUROPCAR who took money from my card, and this although vehicle was returned properly as certified by the signed protocol I received back when returning the car.

Satisfied

Relatively satisfied. It's my first time in Europe, so I can't compare it with the work efficiency back home. The staff at the store were a bit slow. It's advisable to allocate more time for preparation. The attendant at the pickup was very nice.

Easy collection and good value

App is easy to use and booking was simple

Upgraded to E-Class without any hesitation

Unfair charges

Excellent

Average

1. Europecar has hidden charges for navigation and high taxes. The car rental company didn't provide any introduction and directly asked to sign the contract. Europe car has hidden charges amounting to 194.4 euros. Because I emphasized that I didn't need additional insurance, they made me sign and included the navigation system, which I didn't need at all. Since the contract was entirely in German, I wasn't aware of their hidden operations. I booked through Zuzuche, without any additional services, and Zuzuche should bear these extra costs. But Zuzuche hasn't resolved the issue. I will continue to file a complaint with 12315 and expose Zuzuche's shirking of responsibility online. 2. Booked an automatic car, but received a manual Jeep.