TBILISI CAR RENTAL REVIEWS

All was good

Great

The car had a lot of damage. The bumper and grill had holes in it and it was covered in bird poo

The pick up was smooth. Customer service once on phone was sketchy due to language barrier as they dint speak english. Drop was weird as my wife had to go inside and call the person. The person was trying to get money from me for cleaning the car which is unheard of.

This was a terrible experience. Do not rent overseas cars from this platform. The car I rented was supposed to be a large SUV, but they gave me an Infiniti FX35. Do some research; it's at least a decade-old model. Back then it was considered a mid-to-large SUV, but now it's no bigger than a RAV4. How can they call it a mid-to-large SUV? The car I received had an empty fuel tank. Despite multiple rounds of feedback over three days, nothing was resolved. Do not rent overseas cars from this platform—they have no control over their service.

Good service attitude

The car had over 200,000 kilometers, full of scratches. The tire pressure warning was on when I picked up the car; the staff said it was not an issue, but the left rear tire was flat the next day. There was a pump in the trunk, and I had to inflate the tire daily.

The service is satisfactory.

It was a nightmare to get such an old damaged car. The car was soo old. It did not have any pick up. We went to mountain area and the car stopped working. We had got stranded for 12 hours with kids in car. When I informed the supplier. They took Over 14 hours to send me any help. As it was snowfall. We had life torture and spent over 600 euro to stay night and tech to any point of help. I NEED A FULL REFUND AND COMPENSATION. ELSE I WILL HAVE YO FILE AN OFFICIAL SUIT FOR CHEATING AND GIVING ME UNSAFE CAR TO DRIVE WITHOUT ANY CHECKS.

I clearly rented a Volvo S60, but they gave me a Mazda 5 and insisted that the Mazda 5 is more luxurious. They must think I haven't seen cars before. Being away from home, I had no choice but to endure it.

You can pick up and drop off the car at the airport, but there's an extra fee. I hope the charges can be more transparent.

Having rented cars in 64 countries, this was the worst experience ever. I rented four cars from this company, and two of them were downgraded. A large MPV was replaced with a Toyota Prado, and they argued it is still a 7-seater like the MPV we booked! The worst part was, despite purchasing full insurance at the rental company when we picked up the car, when returning it, the Prado had a scratch less than a centimeter long, and the company claimed that we didn’t report it to the police or the insurance company, so the insurance was invalid, and we were forced to pay 1050 Lari (approximately 3000 RMB). This was the first time I heard that you need to report even without an accident. This company is just a Europcar franchise, full of tricks and lies. Their reviews on Google are all negative, which you can check yourself. If you plan to rent a car in Georgia, avoid this company to prevent any trouble; otherwise, you're likely to get caught in their schemes.

As always, I booked an S90 but ended up with a Camry. Paid for a one-way rental but had extra time, so I switched the car at the store, saving the trip to the airport. Didn't get any refund though. As always, cleaned the car a bit before returning it, but still got charged a cleaning fee even though it was in a similar condition as when I picked it up. As always...

The service was good.

I really appreciate the help and very good service that Mr. George gave to us. He reply immediately when we have question and he is very polite. I highly recommend to rent a car with Surprice Rent A Car, car and service are very good.

One of the worst car rental experiences. The actual car provided was different from the one listed on the platform. They promised compensation but later blamed it on incorrect fueling. The platform's customer service did not take responsibility and never resolved the issue. Avoid using such apps and rental companies that offer poor service and do not address problems.

Service was okay, but the car was too old.

Did not get the reserved car model

1. There is no physical store; you need to provide your flight information in advance. The rental company staff will wait for you at the airport and take you to the parking lot to pick up the car. The entire process happens outdoors at the parking lot. 2. The car's exterior was fine, but on the second day, a major issue emerged: the car wouldn't start. Communication with the rental company was only through WhatsApp, and they guided you to fix the car via video. The vehicle's problem appeared to be historical, with a deformed screw causing an electrical failure. For the rest of the trip, it felt like repairing the car daily.

Me.Nick from super car very professional person. Had given me lot of information as well as very helpful.i would like to recommend supercar specially for Georgia.very honest people. Also I did not had any issue whole return. My deposit 300$ was back to account within 5 days.

Regarding the counter payment and balance payment I had small miscommunication.but all over ok

They charged an extra 60 lari when picking up the car and haven't provided an explanation yet.