I was told in my country that all necessary documents for vehicle border crossing were prepared, but upon arrival, I was informed that the documents were not ready due to missing materials.
Car for rental need to be checked and well prepared for customer.
About QEEQ:9.0/10
When got some urgently, cannot contact you via phone call.
Customer and local company should have contact channel via others application such as WhatsApp too.
The service was excellent. Due to a mistake by QEEQ and myself, we didn't complete the Armenian border crossing procedures in advance. QEEQ didn't make any note about it either, so we had to inform the rental company ourselves. Fortunately, the rental company worked hard the next morning and completed the paperwork in half a day, allowing us to cross the border and enter Armenia smoothly.
I scheduled to pick up the car at 8:30 PM, but the guy actually arrived at 9:30 PM. There was a car replacement in between, feedback was timely, and thankfully the trip wasn't delayed.
The car had over 200,000 kilometers, full of scratches. The tire pressure warning was on when I picked up the car; the staff said it was not an issue, but the left rear tire was flat the next day. There was a pump in the trunk, and I had to inflate the tire daily.
“It was a nightmare. Pls check and give me a FULL REFUND.
I have proof of conversations to supplyer”
About SURPRICE RENT A CAR:2.0/10
It was a nightmare to get such an old damaged car. The car was soo old. It did not have any pick up. We went to mountain area and the car stopped working. We had got stranded for 12 hours with kids in car. When I informed the supplier. They took
Over 14 hours to send me any help. As it was snowfall. We had life torture and spent over 600 euro to stay night and tech to any point of help.
I NEED A FULL REFUND AND COMPENSATION.
ELSE I WILL HAVE YO FILE AN OFFICIAL SUIT FOR CHEATING AND GIVING ME UNSAFE CAR TO DRIVE WITHOUT ANY CHECKS.
Very satisfied. The attitude was great and they patiently explained how to use the car's facilities. The car condition was good. I rented a Fit but got a Prius hybrid, which is very fuel-efficient.
“It is very wonderful experience to rent a car with Surprice Rent A Car”
About SURPRICE RENT A CAR:10.0/10
I really appreciate the help and very good service that Mr. George gave to us. He reply immediately when we have question and he is very polite. I highly recommend to rent a car with Surprice Rent A Car, car and service are very good.
The pickup and driving experience were generally normal, but there were many unpleasant issues during the return. I wanted a refund for the unused days as I returned the car two days early. From another perspective, since it was a prepaid booking (which I found out through communication with the platform customer service), there was no clear refund policy. What truly frustrated me was the car rental company's uncooperative attitude. When communicating with the rental platform's customer service, they promised to provide a proof document but did not follow through. The invoice that was supposed to be emailed within three days also didn't arrive, and the attitude during the discussions was not good. Communication points never aligned, and they kept emphasizing their position as a sub-agent of SurPrice, stating that refunds require multiple levels of agent communication. While I understand the need for communication, SurPrice did not assist within its capacity. One of the responsible persons I was communicating with eventually disappeared, which was very unpleasant! This reflects the issue of too many agency levels between the platform and the final rental company. Supervision is necessary!
The condition of the car when received was worrying, especially since we were renting it for over ten days. 130,000 kilometers, many scratches on the car, the maintenance reminder light was always on, and the left headlight was not functioning.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Beatrice Daisy
-
-
-
-
View more >Maxine Commons
-
-
-
-
View more >Regina Green
-
-
-
-
View more >-
-
-
-
View more >Jo Carey
-
-
-
-
View more >Elsa Camp
-
-
-
-
View more >Gladys Sainsbury
-
-
-
-
View more >Alva Dupont
-
-
-
-
View more >Andre Isabel
-
-
-
-
View more >Anna Zechariah
-
-
-
-
View more >Kristin Paul
-
-
-
-
View more >Rajat Gupta
-
-
-
-
View more >Violet Haggai
-
-
-
-
View more >Benjamin Lowell
-
-
-
-
View more >Sabina Sinclair
-
-
-
-
View more >Rebecca
-
-
-
-
View more >Tiffany Carl
-
-
-
-
View more >Sandy Madge
-
-
-
-
View more >Cara Garden
-
-
-
-
View more >Joyce Bradley
-
-
-
-
View more >Car Rental Brands Ranked In Tbilisi
Pay for Car Rentals with Crypto